Service Representative (RDU)

Secure Identity, LLC.; Morrisville (NC); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Fountain is seeking a Member Experience/Service Ambassador for CLEAR programs in Morrisville, NC. You will greet travelers, verify membership and IDs, guide them through the CLEAR process, and resolve issues with empathy and urgency to deliver smooth travel moments.

Ideal candidates show a service mindset, clear communication, and teamwork. 1+ year of customer service experience and flexible shifts are preferred; background checks are required for employment.

Qualifications

• 18 years of age or older with a high school diploma or GED
• 1+ years of client-facing customer service experience
• Open availability for shifts, including weekends/holidays
• Able to stand for up to 8 hours per day
• Successful CLEAR, airport and government screening and background checks

Responsibilities

• Delight members and travelers with warm, proactive assistance in CLEAR lines
• Verify CLEAR Members and escort them through the process
• Triage and resolve member concerns and escalate when needed
• Maintain smooth operations: signage, cleanliness, and clear communication
• Educate travelers about CLEAR benefits and services
• Follow safety protocols and verify documents accurately

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech proficiency

Education

High School Diploma

Job description

Compensation $20.00/hour

Industry Travel leisure and tourism

Description

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

What You’ll Do:

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At:

• Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.
• Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.
• Problem Solver: Steady under pressure; you anticipate needs, remove friction, and elevate issues appropriately.
• Team Player: Collaborative, coachable, and eager to contribute to shared goals.
• Tech Comfortable: Confident using mobile devices and company systems.

Role Requirements

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Hourly base wage

Benefits package available for eligible employees. (Details vary by location and role type.)

Love delivering exceptional service and creating smooth travel moments?