Service Representative I (Call Center) (Onsite)

Universal 1 Credit Union; Beavercreek (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Universal 1 Credit Union in Beavercreek, OH is seeking a customer service oriented associate to assist members with electronic tools, transactions, and referrals. The role emphasizes balancing, accurate math, and professional appearance to uphold U1 Values while delivering excellent member service.

Qualified candidates will have 1 year of customer service experience; phone support is preferred and financial institution experience is a plus. Strong communication is essential.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience required.
• Phone customer service is preferred.
• Financial institution experience is preferred.

Responsibilities

• Assist members effectively through electronic tools and uphold U1 Values.
• Provide product and services support and referrals to members.
• Perform transactions and balancing with accuracy, delivering excellent service.

Skills

Customer service

Communication

Public relations

Professional image

Computer skills

Math skills

Education

High school diploma

Job description

POSITION PURPOSE

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.

QUALIFICATIONS

Education/Certification:

• High school diploma or equivalent.

Experience Required:

• 1 year of customer service experience is required.
• Phone customer service is preferred.
• Financial institution experience is preferred.

Knowledge/Skills/Abilities:

• Excellent communication and public relations skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math abilities.