Call Center Representative

Jobtailor; Town of Corinth (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in the United States is seeking a customer service representative to serve as the primary contact for members, delivering exceptional service via inbound and outbound calls, email, and other digital channels.

You will resolve inquiries, assist with account maintenance, transfers, online banking, and digital services, building relationships through active listening and effective questioning. Strong communication and confidentiality are essential.

Qualifications

• Experience in customer service or call center roles.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Commitment to confidentiality and professionalism.

Responsibilities

• Serve as the primary contact for members via inbound/outbound calls, email, and other channels.
• Provide prompt, professional service to members across multiple channels.
• Build relationships by understanding member needs and delivering effective solutions.
• Resolve inquiries accurately and efficiently.

Skills

Customer service

Verbal and written communication

Multitasking

Problem solving

Attention to detail

Confidentiality

Job description

Responsibilities

• Serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.
• Provide prompt, professional, and courteous service to members through multiple communication channels.
• Build positive relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.

Requirements

• One to three years of similar or related experience.
• Financial institution, credit union, banking, retail, or contact center experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem‑solving and decision‑making skills.
• Ability to navigate multiple computer systems simultaneously.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Working knowledge of Microsoft Office products.