Service Representative II

Universal 1 Credit Union; Chillicothe (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Universal 1 Credit Union in Chillicothe, Ohio, is seeking a Member Service Representative to assist members effectively and uphold the U1 Values. Responsibilities include performing transactions, making referrals, and providing excellent member service.

The ideal candidate will have a high school diploma and 6 months of teller experience in a financial institution, along with strong communication skills and a professional attitude.

Qualifications

• 6 months of teller experience within a financial institution is required.
• 1 year of customer service experience is required.
• 1 year of experience in a financial institution is preferred.

Responsibilities

• Assist all members effectively and professionally.
• Uphold the U1 Values and support products and services.
• Make appropriate referrals and perform transactions.

Skills

Excellent communication and public relations skills

Professional appearance, dress, and attitude

Solid math and cash-handling abilities

Education

High school diploma or equivalent

Job description

POSITION PURPOSE

Responsible for assisting all members effectively and professionally. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service.

QUALIFICATIONS

Education/Certification

• High school diploma or equivalent.

Experience Required

• 6 months of teller experience within a financial institution is required.
• 1 year of customer service experience is required.
• 1 year of experience in a financial institution is preferred.

Knowledge/Skills/Abilities

• Excellent communication and public relations skills.
• Role model for other member service representatives.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math and cash-handling abilities.