Service Representative

Platinum Coastal Group; Indianapolis (IN); On-site; USD 24,000 - 32,000; Full time

Job summary

Platinum Coastal Group in Indianapolis is seeking an enthusiastic, on-site Customer Service Associate to greet visitors, answer questions, and explain available services.

This role requires a friendly, dependable approach, strong communication, and the ability to coordinate requests with the onsite team to maintain a positive customer experience in a fast-moving environment.

Related experience from retail or hospitality can be helpful.

Qualifications

• Entry-level friendly, personable, and dependable.
• Able to start conversations, stay organized, and communicate professionally.
• Related experience in retail, hospitality, or customer service is helpful.

Responsibilities

• Greet and assist customers in person.
• Answer questions and explain services.
• Coordinate requests with the onsite team.
• Follow up to support a positive customer experience.

Skills

work-ethic

customer experience

customer relationship management

Job description

• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

Key areas of responsibility

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: work-ethic,customer experience,customer relationship management