Operations Manager- Service/Repair (Los Angeles)

TK Elevator; Cerritos (CA); On-site; USD 145,000 - 195,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

15 days vacation per year

11 paid holidays per year

Parental leave

Tuition reimbursement

Job summary

TK Elevator in Los Angeles, CA is seeking an experienced Operations Manager- Service/Repair to lead all service and repair operations, ensuring profitability and budget attainment.

You will supervise field technicians and office staff, perform safety audits, and work with sales and branch leadership to optimize routes, costs, and customer satisfaction. A bachelor's degree or equivalent management experience is required, with strong leadership and communication skills.

Qualifications

• Bachelor's degree (or equivalent with management experience).
• Experience leading service/repair teams in a field-based environment.
• Strong leadership, problem solving and communication skills.

Responsibilities

• Supervises superintendents and staff, provides direction and training.
• Administers safety program and conducts weekly safety audits.
• Spends time in the field with technicians and customers.
• Reviews route profitability using accounting reports and Map Point.
• Assists in bidding repairs with labor and material estimates.
• Monitors 30-day callbacks and maintains low cancellation rates.
• Coordinates with Branch Manager and Sales Managers to address customer needs.
• Keeps up-to-date with elevator industry codes and product updates.
• Manages parts program to meet budget and customer satisfaction.

Skills

Leadership & supervision

Safety compliance

Budgeting & profitability

Field operations management

Customer communication

Education

Bachelor's degree or equivalent

Tools

Map Point

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Los Angeles, CA.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.

• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.

• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.

• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.

• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.

• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.

• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.

• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.

• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.

• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience

• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.

• Thorough knowledge of the elevator industry and general management methods within the elevator industry

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range $145,000- $195,000 with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond