Operations Manager- Service/Repair (Roanoke)

thyssenkrupp Elevator; Roanoke (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Work-life balance

Inclusive culture

Empowered work environment

Job summary

TK Elevator currently seeks an experienced Operations Manager- Service/Repair in Roanoke, VA. This role oversees service and repair operations, ensuring profitability and adherence to the annual budget.

You will lead field crews, coordinate with sales, and uphold safety and quality standards. Ideal candidates have Bachelor’s degree or equivalent management experience, with strong knowledge of elevator industry codes and a track record in branch-level leadership.

Qualifications

• Bachelor's degree or equivalent experience required, or two years’ branch-level management experience.
• Strong knowledge of elevator industry and management methods.
• Ability to interpret technical instructions and manage multiple variables.

Responsibilities

• Supervises superintendents and employees, provides direction, training, and policy enforcement.
• Administers safety program, conducts weekly safety audits and promotes safety culture.
• Visits job sites, conducts quality audits, and ensures cost-effective repairs; spends substantial time in the field.
• Reviews route management and callbacks using accounting reports; adjusts for profitability.
• Provides technical input to sales on bids and material costs for repairs.
• Monitors the 3 callbacks in 30 days program and maintains low cancellation rates.
• Maintains knowledge of codes and line up with training updates; coordinates with Branch Manager and sales managers.
• Manages parts program for service contracts to meet budgets and customer satisfaction.

Skills

Team leadership

Budget management

Customer communication

Problem solving

Safety program administration

Education

Bachelor's degree or equivalent experience

Branch management experience

Tools

Map Point

Accounting reports

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Roanoke, VA.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience

• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.

• Thorough knowledge of the elevator industry and general management methods within the elevator industry

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What makes us special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond