Operations Manager- Service/Repair (Roanoke) TK Elevator Corporation

thyssenkrupp Elevator; Roanoke (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

TK Elevator is seeking an Operations Manager- Service/Repair in Roanoke, VA to lead service and repair operations, ensure profitability, and drive safety and quality at job sites.

You will supervise field staff, coordinate with sales, and maintain knowledge of elevator codes and products to meet budget targets and customer expectations.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Valid driver’s license with satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Oversee service and repair operations to meet budgets and profitability.
• Supervise superintendents and field staff; hire and manage performance.
• Conduct weekly safety audits and enforce safety standards.
• Visit job sites and perform quality audits with technicians and customers.
• Review routing and callbacks to improve profitability using Map Point.
• Collaborate with Branch Manager and Sales Managers to address customer needs.

Skills

Leadership

Safety management

Field supervision

Budgeting

Customer communication

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

MapPoint

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Roanoke, VA.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience

• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.

• Thorough knowledge of the elevator industry and general management methods within the elevator industry

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What makes us special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond