Service & Repair Coordinator — Gear Drives (2nd/3rd Shift)

8700 SEW-Eurodrive, Inc.; Wellford (SC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Insurance

401(k) with company match

Vacation & PTO

Job summary

SEW-EURODRIVE is seeking candidates for roles that handle all steps required for complete, accurate and timely processing of quotes and repair orders inhouse and in the field, with gear-drive assemblies and restock at the Wellford facility. Education emphasizes mechanical/technical experience.

A 10% shift premium applies to 2nd and 3rd shifts. The company offers comprehensive benefits starting DAY ONE across medical, life, disability, retirement, PTO, and more.

Qualifications

• Understanding of project management principles, scheduling software, and relevant industry standards.
• Clear and effective communication with clients, sales teams, and internal stakeholders.
• Ability to read and understand blueprints, parts lists, catalogs, price books, general factory instructions and other technical documents.
• Knowledgeable of the SAP, CRM, ERP and SOP computer system will be advantageous.
• Must have mechanical aptitude required to assemble and disassemble gear drives.

Responsibilities

• Process service cases for repairs or restock and issue relevant documentation to customers and associates.
• Create and provide accurate quotations for field service as well as repair and/or restock of returned goods and do regular follow ups with the customer.
• Create accurate cost estimates (quotes) for repairs (gearbox, motors, coupling, auxiliary systems,)
• Process Service Orders, issue Order Acknowledgments and do regular follow ups with the customer.
• Create Assembly Decks and Coordinate and schedule repairs with assembly and logistics personnel.

Skills

Project management principles

Communication

Blueprint reading

ERP systems

Gear assembly

Tools

SAP

CRM

ERP

SOP system

Job description

SEW-EURODRIVE is seeking candidates for roles that handle all steps required for complete, accurate and timely processing of quotes and repair orders inhouse and in the field, with gear-drive assemblies and restock at the Wellford facility. Education emphasizes mechanical/technical experience.

A 10% shift premium applies to 2nd and 3rd shifts. The company offers comprehensive benefits starting DAY ONE across medical, life, disability, retirement, PTO, and more.