IG Service & Repair Coordinator

SEW-Eurodrive, Inc.; Wellford (SC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision/Prescription coverage

Life Insurance

Disability Insurance

Flexible Spending Account (FSA)

Paid Vacation

Job summary

SEW-Eurodrive, Inc. in Wellford, SC, is seeking an IG Service Coordinator to handle quotes, repair orders, and field service coordination. You will process service cases, prepare quotations, and coordinate repairs with assembly and logistics, while communicating with clients and internal teams.

Experience in mechanical gear drives and familiarity with SAP/CRM/ERP systems are preferred. A 10% shift premium applies to 2nd and 3rd shifts, with a comprehensive benefits package starting Day One.

Qualifications

• Understanding of project management principles, scheduling software, and relevant industry standards.
• Clear and effective communication with clients, sales teams, and internal stakeholders.
• Ability to read and understand blueprints, parts lists, catalogs, price books, general factory instructions and other technical documents.
• Knowledgeable of the SAP, CRM, ERP and SOP computer system will be advantageous.

Responsibilities

• Process service cases for repairs or restock and issue relevant documentation to customers and associates.
• Create and provide accurate quotations for field service as well as repair and/or restock of returned goods and do regular follow ups with the customer.
• Create accurate cost estimates (quotes) for repairs (gearbox, motors, coupling, auxiliary systems,)
• Process Service Orders, issue Order Acknowledgments and do regular follow ups with the customer.
• Create Assembly Decks and Coordinate and schedule repairs with assembly and logistics personnel.

Skills

Project management

Scheduling software

Client communication

Blueprints reading

SAP

CRM

ERP

SOP

Mechanical aptitude

Education

Mechanical and technical experience preferred

Tools

SAP

CRM

ERP

SOP systems

Job description

SEW-Eurodrive, Inc. in Wellford, SC, is seeking an IG Service Coordinator to handle quotes, repair orders, and field service coordination. You will process service cases, prepare quotations, and coordinate repairs with assembly and logistics, while communicating with clients and internal teams.

Experience in mechanical gear drives and familiarity with SAP/CRM/ERP systems are preferred. A 10% shift premium applies to 2nd and 3rd shifts, with a comprehensive benefits package starting Day One.