SERVICE REP III (Audiology)

Johns Hopkins Health System; Saint Petersburg (FL); On-site; USD 26,000 - 42,000; Full time

Job summary

Johns Hopkins Medicine in St. Pete, FL is seeking an experienced scheduling and registration specialist to improve patient access and support multiple clinics and departments.

The role focuses on efficient scheduling, accurate registration, and collaboration with providers and staff to enhance patient and physician satisfaction. The ideal candidate has a high school diploma or equivalent and at least four years in healthcare business office tasks such as registration, scheduling, medical

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are required.
• Minimum of four years of healthcare business office experience (registration, scheduling, medical records management, insurance).
• Ability to establish and maintain effective working relationships with patients, peers, medical staff, and the public.

Responsibilities

• Assist Supervisor in orientation and training to increase competency.
• Serve as initial contact for problem resolution of customer needs.
• Create, implement and manage clinic scheduling templates to improve patient access.
• Communicate with providers, leadership and frontline staff to promote collaboration.
• Answer and direct calls, providing information using directories to resolve callers’ needs.
• Handle emergency calls efficiently to promote patient safety.
• Schedule and pre-register following policies to ensure accuracy.
• Ensure demographics are updated and registration is completed during scheduling for accurate check-in and billing.
• Manage requests and communications with referring physicians to satisfy JHACH specialists and referring physicians.
• Maintain knowledge to respond to patient/staff requests and support operations.
• Follow department policies and use approved tools to provide consistent call handling and increased access.
• Demonstrate customer service skills and meet productivity standards to enhance patient/family satisfaction.
• Promote teamwork within and across departments to foster positive relations.
• Demonstrate willingness for personal and professional growth.

Skills

Effective communication

Interpersonal skills

Teamwork

Education

High School diploma or equivalent

Tools

Medical terminology

Job description

This position is in St Pete, Florida

Gives direction to provide efficient access to ensure patient safety. Successfully meets the challenges of accurately scheduling, appropriately managing and implementing provider scheduling templates, registering, and supporting multiple hospital clinics, rehab disciplines and/or departments. Displays leadership in working collaboratively with other members of the health care team, ensuring patient needs are met in a timely manner resulting in both patient and physician satisfaction. The position will maintain and develop processes to policies with the focus on increasing access.

ION SUMMARY:

KEY ACCOUNTABILITIES:

• Assists Service Representative Supervisor in orientation and training to increase competency.
• Acts as initial contact for problem resolution of customer needs.
• Creates, implements and manages clinic scheduling templates in accordance with divisional policies to improve patient access.
• Communicates with other areas of the organization at multiples levels both providers, leadership and frontline staff to promote a collaborative work environment.
• Answers and direct telephone calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers’ needs.
• Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
• Schedules and pre-registers following established policies and procedures to assure accuracy. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
• Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
• Manages incoming requests and communication with referring physicians resulting in the satisfaction of both JHACH specialists and our referring physicians.
• Maintains current knowledge in all areas responding to patient/staff requests, incoming and outgoing telephone calls and paging to support optimal operations.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and increased access.
• Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.
• Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
• Demonstrates willingness to achieve personal and professional growth resulting in staff development.

QUALIFICATIONS:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and team building skills required.
• Minimum of four years of healthcare business office knowledge with procedures including: registration, scheduling, medical record management, insurance required. Must also have advanced understanding of medical terminology.
• Ability to establish and maintain effective working relationships with patients, fellow peers, medical staff, and the public.

Salary Range: Minimum 19.02/hour - Maximum 30.44/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.