Service Regional Manager

Rudolph Libbe Group; Livonia (MI); On-site; USD 95,000 - 150,000; Full time

Job summary

GEM Service, part of the Rudolph Libbe Group, is seeking a Regional Manager for the Livonia, MI office. You will lead the regional team, drive growth, and oversee sales, field operations, and financial performance to ensure sustained client satisfaction.

Responsibilities include developing growth strategies, coordinating regional operations, managing P&L, and building strong client relationships across Michigan.

Qualifications

• 5+ years of proven service industry experience relevant to this role.
• Experience managing sales or operations personnel is preferred but not required.

Responsibilities

• General oversite of the GEM Service associates dedicated to the region.
• Overall accountability for business growth and operations, including sales, field operations and financial performance of the regional office.
• Develop and lead growth strategies to obtain new customers.
• Develop and lead regional office operational strategies to support the growth of the business.
• Regional financial responsibilities that include but are not limited to: P&L management, WIP management, contract renewal process, job profitability and collections.
• Recruit and retain new associates as required to support the growth of the business.
• Attend and contribute to monthly regional sales meetings.
• HOld regular office meetings with Sales and Operations team leaders to align strategies and execution plans.

Skills

Leadership

Mentoring

Problem solving

Adaptability

Communication

Cross-team collaboration

Education

5+ years service industry experience

Job description

The Rudolph Libbe Group is a leading, full-service provider of construction and facility solutions headquartered in Walbridge, Ohio. Founded in 1955, RLG operates as a single-source partner for clients across diverse industries, offering expertise in construction management, design-build, energy solutions, and ongoing facility maintenance.

GEM Service, part of the Rudolph Libbe Group, specializes in Service and Facility Maintenance and Management and provides comprehensive services and technologies to keep facilities operating at peak efficiency for occupants. Services include HVAC and plumbing, testing/balancing, electrical, ductwork cleaning, facility management, energy procurement and building automation controls. GEM Service has offices located in Northwest, Northeast, and Central OH markets, as well as southeastern MI. For additional information, visit RLGBuilds.com.

GEM Service is searching for an energetic professional to join our growing team to serve as the Regional Manager for our Livonia, MI Office. You will be part of the passionate and entrepreneurial GEM Service team where you will be responsible for the growth and oversite of the Southeast Michigan GEM Service Regional office.

Job Location

Livonia, MI

Job Category

HVAC

Job Responsibilities

• General oversite of the GEM Service associates dedicated to the region.
• Overall accountability for business growth and operations, including sales, field operations and financial performance of the regional office.
• Develop and lead growth strategies to obtain new customers.
• Develop and lead regional office operational strategies to support the growth of the business.
• Regional financial responsibilities that include but are not limited to: P&L management, WIP management, contract renewal process, job profitability and collections.
• Recruit and retain new associates as required to support the growth of the business.
• Assist sales associates as necessary to ensure sales objectives are met.
• Assist field management team as necessary to ensure work is completed in a timely and safe manner.
• Maintain high customer retention rate.
• Represent GEM Service in the business community by engaging in industry or community groups.
• Build and maintain relationships with the other Rudolph Libbe Group departments in support of solutions that meet customer needs.
• Hold routine performance and review meetings with individual sales personnel to support customer solutions.
• Attend and contribute to monthly regional sales meetings.
• Hold regular office meetings with Sales and Operations team leaders to align strategies and execution plans.
• Schedule consistent meetings with direct reports.
• Uphold and drive a culture of teamwork and innovation in support of the RLG Roadmap and Strategic Priorities.

Skills

• Strong leadership and mentoring skills.
• Strong problem solving and critical thinking skills.
• Strong adaptability with an eagerness to learn.
• Excellent oral and written communication for coaching associates and interfacing with customers.
• Strong collaboration to work across multiple teams.

Education / Experience

• 5+ years of proven service industry experience that is pertinent to the success of this role.
• Experience managing sales or operational personnel is preferred but not required.

GEM Inc is an Equal Employment Opportunity Employer.

Interested parties should apply on our website at www.rlgbuilds.com/careers.