Regional Service Manager

Socket.dev; Seattle (WA); On-site; USD 143,000 - 152,000; Full time

Benefits offered by this job

Cellphone provided

Boot voucher

Health benefits

Career development

Job summary

BGIS is seeking a Regional Service Manager for the Northwest region (Seattle or Portland) to lead a team of commercial service technicians and manage operations with a focus on client satisfaction and safety. The role requires HVAC licenses, EPA certification, and at least 5 years of supervisory experience.

You will oversee dispatch, preventative maintenance, budgeting, and cross‑functional collaboration while driving service excellence across multiple sites in the Northwest.

Qualifications

• HVAC/Refrigeration license required.
• EPA Universal Certification (Section 608) required.
• Associate degree or equivalent training/experience.
• Minimum 5 years in a supervisory/lead role.
• Strong knowledge of commercial HVAC service and systems.

Responsibilities

• Lead a team of service technicians; drive engagement and performance.
• Oversee hiring, evaluations, and compensation recommendations.
• Ensure safety, compliance, and incident monitoring.
• Oversee dispatch, maintenance scheduling, and invoice review.
• Manage budgets, costs, and resource utilization.
• Collaborate to implement SOPs and process improvements.
• Travel up to 25% within assigned area.

Skills

HVAC/Refrig license

EPA 608

Associates degree

5+ yrs leadership

Commercial HVAC knowledge

ServiceTitan

ServiceChannel

FastField

Strong communication

Problem-solving

Education

Associate degree or equivalent

Tools

ServiceTitan

FastField

ServiceChannel

Job description

Regional Service Manager- Northwest region (Seattle, WA or Portland, OR)

We’re looking for a dynamic Regional Service Manager to join our team in the Northwest region. If you’re a motivated leader with a passion for driving excellence, this is your opportunity to make an impact!

Join BGIS – Where Your Career Thrives!

Are you seeking a workplace that prioritizes your growth, values your individuality, and empowers you to succeed? At BGIS, we’re more than a company we’re a community dedicated to fostering innovation, delivering exceptional service, and creating opportunities for our team to shine. As a global leader in facility management and real estate services, we manage over 320 million square feet across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. With a team of 6,500+ professionals, we’re committed to enabling innovation for our clients and supporting your career aspirations.

Why Choose BGIS?

• A Company That Cares: We’re invested in your success, offering clear paths for career growth and professional development.
• Flexible Rewards: Enjoy recognition and benefits tailored to your unique needs and lifestyle.
• People-First Culture: At BGIS, you’re not just an employee you’re a valued partner in our mission to deliver outstanding service.

What We Offer Compensation & Benefits

• Competitive Salary: $143,000 - $152,000 annually.
• Bonus Potential: 5% Optimizer Annual Incentive Award (OAIA).
• Travel Perks: $55 daily per diem and lodging provided for authorized out-of-town travel.
• Generous Paid Time Off: Start with 88 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your future.

Additional Perks

• Company-issued cellphone and tablet for seamless work.
• Annual boot voucher to keep you equipped.
• Comprehensive health, life, and disability benefits package.
• Access to corporate perks through ADP.
• Robust technical training and career development programs.
• Opportunities for career advancement and potential relocation.

About the Role

As a Regional Service Manager, you’ll lead a team of skilled commercial service technicians within your assigned area operation, driving operational excellence and client satisfaction. You’ll play a pivotal role in managing service operations, fostering team engagement, and supporting business growth while upholding BGIS’s commitment to innovation, safety, and compliance.

Key Responsibilities People Leadership

• Lead, mentor, and develop a team of service technicians, fostering engagement, performance, and retention.
• Oversee hiring, performance evaluations, and compensation recommendations.
• Provide ongoing feedback and coaching to enhance team performance.
• Ensure compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
• Support team members with expert problem‑solving and guidance.
• Contribute to company‑wide initiatives as needed.

Regional Operations Management

• Oversee dispatch functions, assigning repair tickets and projects to technicians for timely, high-quality completion.
• Schedule and manage preventative maintenance and service tasks.
• Review service and repair invoices for accuracy and efficiency.
• Manage operational budgets, optimizing costs and resource utilization.
• Collaborate with stakeholders to refine processes and implement standard operating procedures.
• Ensure compliance with all applicable regulations and service level agreements.
• Drive operational efficiencies by analyzing work volume and developing corrective solutions.
• Work cross-functionally to deliver specialized support and seamless service.
• Resolve operational issues with urgency to exceed client expectations.
• Manage inventory to support service delivery.

What You Bring Required Knowledge & Skills

• O6A HVAC/Refrigeration specialty license (Required)
• EPA Universal Certification (Section 608) (Required)
• Associate degree, equivalent training, or relevant work experience.
• Minimum of 5 years in a similar role with supervisory or management experience leading a team of technicians.
• In-depth knowledge, Skills, & Abilities of commercial HVAC service.
• Proficient in servicing, installing, and troubleshooting:
  • Commercial HVAC systems
  • Refrigeration systems and ice machines
  • Chillers, cooling towers, water source heat pumps
  • Building Automation Systems or Building Management Systems
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Familiarity with light commercial equipment
• Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required)
• Strong leadership skills to engage and motivate teams to achieve goals.
• Excellent communication skills, including influencing, negotiating, and client-facing interactions.
• Proactive problem-solving mindset with a focus on continuous improvement.
• Strong relationship-building skills with internal teams, clients, and vendors.
• Proficiency in Microsoft Office and related computer applications.
• Self-motivated with the ability to multitask and manage independently.

Licenses & Certifications

• Certification or additional training in a relevant specialty is a plus.

Physical Demands & Work Environment

• Ability and willingness to travel frequently for meetings and job visits (reimbursement provided).
• Valid driver’s license and access to personal transportation for work-related travel.
• Reasonable accommodations available for qualified individuals with disabilities.
• Up to 25% of travel in assigned area of operation.

Join Us Today!

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Visit us online athttps://www.bgis.com/us/careers.htmfor more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGISwho the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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