Residential Sales Manager

Gem Plumbing & Heating; Lincoln (RI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Uncapped PTO

Holiday pay

Long-term disability

Life insurance

Flexible Spending Account

Training & development

Job summary

Gem Plumbing & Heating, a growing Rhode Island company, is seeking a Residential Sales Manager to lead the Sales and Comfort Advisors, drive revenue growth, and meet sales targets. You will develop and execute sales strategies, expand the customer base, and maintain a customer-centric approach to help our Home Services Business thrive.

You will mentor the team, review proposals, coordinate with marketing, and ensure smooth handoffs to installation, with ongoing coaching and regular performance

Qualifications

• Minimum 5+ years in residential sales with proven targets.
• Experience in home services is preferred.
• Strong leadership and ability to motivate advisors.

Responsibilities

• Lead and motivate the Sales and/or Comfort Advisors to achieve sales goals.
• Monitor and analyze sales metrics to identify improvements.
• Prepare and present regular sales reports to senior management.
• Develop and implement sales strategies to maximize revenue and market share.
• Coordinate with Marketing to promote new programs and maintain off-peak workload.
• Ensure smooth sales-to-install handoffs and exceptional customer experiences.
• Conduct meetings to communicate targets and best practices.
• Recruit and train a high-performing sales team.
• Ensure fleet vehicles comply with policy.
• Attend managers' meetings and handle commission reviews.

Skills

Residential sales

Leadership

Team management

Sales analytics

Job description

Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high-quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

As a Residential Sales Manager for our Home Services Business, you will lead and manage the Sales and/or Comfort Advisors to drive revenue growth and meet sales targets. You will play a critical role in developing and executing sales strategies, expanding our customer base, and ensuring exceptional customer experiences. You will drive sales success, foster a motivated team, and maintain a customer-centric approach to help our Home Services Business thrive and achieve its growth objectives

Responsibilities:

• Lead, mentor, and motivate the Sales and/or Comfort Advisors to achieve and exceed sales goals.
• Monitor and analyze sales performance metrics to identify areas of improvement and implement corrective actions.
• Facilitate, track, and evaluate daily, weekly, and monthly sales performance.
• Prepare and present regular sales reports to senior management, highlighting achievements and areas requiring attention.
• Develop and implement effective sales strategies to maximize revenue and market share.
• Work with the Marketing Manager to develop and promote new programs to maintain a strong off-peak workload.
• Identify opportunities for business expansion and collaborate with the Marketing team to develop targeted sales campaigns.
• Coordinate with other departments to ensure smooth sales-to-install handoffs and exceptional customer experiences.
• Conduct regular meetings with Sales and/or Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment.
• Review all proposals in the quote tool for options and approved discounts.
• Hold Sales and/or Comfort Advisors accountable for quoting in the home and leading with financing.
• Attend managers' meetings focusing on the sales and performance of the department and procedure changes.
• Prepare and conduct Sales and/or Comfort Advisor commission reviews with follow-up on performance issues.
• Participate in recruiting and training efforts to build a team of skilled and high-performing Sales and/or Comfort Advisors.
• Ensure all company vehicles are maintained according to fleet policy.
• Other duties/tasks as necessary.

Required Qualifications

• Proven experience (5+ years) in residential sales, with a track record of meeting or exceeding sales targets.
• Prior experience in the home services industry is highly preferred.
• Strong leadership and team management skills, with a demonstrated ability to lead and inspire Comfort Advisors.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• Uncapped Paid Time Off
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• Great Company Culture
• Continuous and extensive training and development

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.