Service Records & Scheduling Specialist

Birkey's Farm Store, Inc.; Macomb (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Birkey's Farm Store, Inc. is seeking a Service Department Assistant to maintain service department records, assist with repair orders, and ensure customer satisfaction. You will play a crucial role in preparing price sheets and coordinating schedules with Service Technicians.

The ideal candidate should possess strong organizational skills, a professional demeanor, and a commitment to high customer service standards. This position involves working closely with customers to address repair and service inquiries, contributing to the overall efficiency of the service department.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to communicate effectively with customers and staff.
• Proficiency in handling repair orders and customer files.

Responsibilities

• Maintain service department records and reporting.
• Prepare price sheets for repair orders.
• Assist in warranty claims and maintain service library.
• Coordinate schedules with Service Technicians.
• Ensure customer satisfaction and resolve concerns.

Job description

Birkey's Farm Store, Inc. is seeking a Service Department Assistant to maintain service department records, assist with repair orders, and ensure customer satisfaction. You will play a crucial role in preparing price sheets and coordinating schedules with Service Technicians.

The ideal candidate should possess strong organizational skills, a professional demeanor, and a commitment to high customer service standards. This position involves working closely with customers to address repair and service inquiries, contributing to the overall efficiency of the service department.