Assistant Service Manager

Birkey's Farm Stores; Macomb (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Birkey's Farm Stores is seeking a Service Department Coordinator to maintain records and support the service team. You will assist in price sheets, create work orders, manage customer files, and help resolve billing and scheduling inquiries.

The role emphasizes customer service, teamwork, and adherence to safety standards within a busy dealership environment.

Qualifications

• Bachelor-level or equivalent not required; relies on high school diploma and experience.
• 1-2 years related experience preferred.
• Ability to work independently in the absence of supervision.

Responsibilities

• Assist in preparing price sheets for repair orders.
• Assist in creating work orders and establishing customer files.
• Help determine charges for materials and labor for customers or internal accounts.
• Assist in parts inventory control and ensure proper billing and returns.
• Review repair orders for accuracy and completeness.
• Assist with warranty and manufacturer claim forms.

Skills

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Position Summary

Maintains all service department records and reporting.

Essential Duties and Responsibilities

• Assist in preparing price sheet for all repair orders.
• Assist in creating work orders and establishing customer files.
• Help determine appropriate charges for materials and labor for each customer or internal account.
• Assist in parts inventory control by assuring all items leaving the parts area are billed and all returns and cores from service are handled on a daily basis.
• Review and maintain all repair orders for accuracy and completeness.
• Assist with all warranty claims and manufacturer claim forms.
• Assist in maintaining up-to-date and organized service library of bulletins and reference material.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Communicate and coordinate work schedule with Service Technicians accordingly.
• Assist customers with repair and service orders.
• Assist in scheduling and rescheduling of service work.
• Assist in resolving work performance or billing inquiries as requested.
• Keep Service Manager informed on all special parts orders, shortages and malfunctions.
• Manage service department in the absence of the Service Manager.
• Maintain a safe working environment and adhere to the company safety program at all times.
• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

Why You’ll Love Working Here

• Ownership Opportunity: As a 100% employee-owned company, you’ll have the opportunity to become an owner and directly contribute to our shared success.
• Competitive Pay & Benefits: We offer a robust compensation and insurance package including Health, Dental, Vision, Life, Disability, and 401k for all 30+ and full-time employees.
• Career Growth: We provide training and development opportunities to help you advance.
• Awesome Team: Work with supportive colleagues who value collaboration and respect.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and Experience

• High school diploma or equivalent.
• Ability to set work priorities and work independently in the absence of supervision.
• Ability to understand and carry out oral and written directions.
• High degree of motivation in team members to retain focused effort in providing the highest level of customer satisfaction.
• 1-2 years related experience, a steady work record, and ability to perform each of the essential position functions.

Physical Requirements

• Ability to get around the dealership and grounds for various tasks.
• Normally lift or move 10 lbs, frequently up to 25 lbs, occasionally up to 40 lbs.
• Ability to tolerate up and down movement with bending or stooping, including reaching above and below shoulder height with arms and hands.
• Ability to sit for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment

• Frequently exposed to dust, odors, oil, fumes and noise.
• Noise level in the work environment is usually moderate.
• May be near moving mechanical parts and inside and outside weather conditions.
• Will perform extensive keystroke tasks.

This organization reserves the right to revise the essential position functions as the need arises.