Service Receptionist

Kendall Cadillac; Fairbanks (AK); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay starting at $18.00/hr

Paid time off and sick leave

Career path development

Employee discounts on parts, service,/

Health insurance

Life insurance

401(k) plan

Supplemental plans

Job summary

Kendall Auto Group is seeking a Service Receptionist for our Fairbanks location. The role focuses on delivering exceptional customer service in a fast-paced service department, handling calls, scheduling recalls, and updating customers on service progress.

The position requires strong communication, time management, and reliability, with opportunities for career development and employee discounts. Compensation starts at $18.00/hour, with benefits including PTO, insurance, and a 401(k) plan.

Qualifications

• High level customer service experience is required.
• Demonstrated time management, strong work ethics, and communication skills.

Responsibilities

• Answer service department calls and direct to the correct service advisor.
• Take messages as needed and schedule service recall appointments.
• Greet clients in person when needed and provide service updates.
• Maintain professional phone etiquette, handling up to 30 calls per hour.
• Support outbound calls for recalls and updates as required.

Skills

Customer service

Time management

Communication

Job description

Service Receptionist

Job type

Full Time

Location

1000 CADILLAC CT. Fairbanks, AK 99701

Full Job Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring a Service Receptionist to join our service team. At Kendall Auto Mall of Fairbanks, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks.

Some of the benefits of working with Kendall are:

• Competitive pay starting at $18.00/hour
• Competitive Paid Time Off and Paid Sick Leave
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience.

Duties will include fielding all calls for the service department, answering client questions, connecting them with the correct service advisor, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule service recall appointments and provide service updates. Candidates must be comfortable on the phone; taking up to 30 calls per hour.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.

If you are looking for a rewarding career, we would like to meet you and start something great!