Service Advisor

Kendall Cadillac; Soldotna (AK); On-site; USD 75,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Kendall Auto Group in Soldotna, AK is seeking a Service Advisor to join our Service team. This role oversees customer interactions, coordinates with technicians and sales staff, and drives service revenue and customer satisfaction.

We offer a fast-paced environment with opportunity for career growth, a solid benefits package, and a long-term commitment to our community. If you thrive in a challenging, customer-centric setting, we want to hear from you.

Qualifications

• Previous experience at any new car dealership preferred.
• A valid driver’s license and clean driving record.
• Computer skills and willingness to learn new programs.
• Proven record of achieving exceptional customer satisfaction.
• A desire for a long-term career with a growing organization.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Complete work tasks in an efficient and organized manner.
• Use telephone, email, and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Skills

Customer service experience

Communication skills

Time management

Computer skills

Job description

Service Advisor

Job type

Full Time

Location

43965 Sterling Hwy. Soldotna, AK 99669

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Soldotna. We are looking for a Service Advisor to join our Service team. At Kendall Auto of the Kenai Peninsula our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan / no cap on earnings – earn up to $75,000-$200,000 annually
• Substantial bonus program
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Career path development opportunities
• Competitive Paid Time Off and Paid Personal Leave
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Requirements:

• Previous experience at any new car dealership preferred
• A valid driver’s license and clean driving record
• Computer skills and willingness to learn new programs
• Proven record of achieving exceptional customer satisfaction
• A desire for a long-term career with a growing organization

If you meet these requirements and enjoy working in a fast-paced and constantly changing environment, we want to hear from you.

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers, and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level of customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance to our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors, spending up to the full shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share the same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!