Service Advisor

Kendall-Auto-Group; Fairbanks (AK); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay with uncapped earnings

Bonus program

Career development opportunities

Paid time off and personal leave

On-site shop manager assistance

Supportive dispatching/team work

Medical, dental and vision insurance

Life insurance

401(k) plan with Fidelity

Supplemental accident/illness plans

Job summary

Kendall Auto Group in Fairbanks is seeking a Service Advisor to join our fast-paced service team. You will be the first contact for customers, identify maintenance needs with technicians, and help schedule repairs and communicate estimates.

We offer a competitive pay plan with uncapped earnings, a strong bonus program, and comprehensive benefits, including medical, dental, vision, life insurance and a 401(k). This role requires a valid driver's license and a clean driving record.

Qualifications

• Knowledge of automobile repair and maintenance.
• 2 years of service writing experience preferred.
• Valid driver license with clean driving record.

Responsibilities

• Interface with customers, technicians and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information; complete work tasks efficiently.
• Schedule service appointments and communicate with customers by phone, email and chat.

Skills

Customer service

Service writing

Knowledge of auto repair

Communication skills

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks. We are looking for a Service Advisor to join our Service team. At Kendall Auto Mall of Fairbanks our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Shop Manager on-site for assistance
• Fair dispatching/team work environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

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Requirements

Valid Driver's License and clean Driving record.