Service Receptionist

Kendall Ford Inc; Fairbanks (AK); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401(k) with Fidelity

Discounts on parts, service & vehicle

Life insurance

Job summary

Kendall Auto Group is seeking a Service Receptionist for its Fairbanks service team. The role emphasizes customer service excellence, phone handling, and coordinating with service advisors to schedule and update clients.

Ideal candidates will demonstrate strong time management and communication skills in a fast-paced, indoor work environment, supporting Kendall Auto Group’s commitment to exceptional customer experiences.

Qualifications

• High level customer service experience.
• Demonstrated time management skills.
• Strong work ethic and reliability.
• Excellent communication abilities.

Responsibilities

• Field all calls for the service department and answer questions.
• Connect clients with the correct service advisor and take messages as needed.
• Greet clients in person occasionally and schedule service recall appointments.
• Provide service updates and follow up with customers; handle up to 30 calls per hour.

Skills

Customer service

Phone calls

Time management

Communication

Work ethic

Job description

Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring a Service Receptionist to join our service team. At Kendall Auto Mall of Fairbanks, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks.

Some of the benefits of working with Kendall are:

• Competitive pay starting at $18.00/hour
• Competitive Paid Time Off and Paid Sick Leave
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience.

Duties will include fielding all calls for the service department, answering client questions, connecting them with the correct service advisor, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule service recall appointments and provide service updates. Candidates must be comfortable on the phone; taking up to 30 calls per hour.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.

If you are looking for a rewarding career, we would like to meet you and start something great!