Appointment Receptionist

Kendall-Auto-Group; Meridian (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

Kendall Auto Group is seeking an Appointment Receptionist to join our Client Care team in a fast-paced call center environment. The role focuses on outbound customer calls, scheduling service appointments across multiple states, and maintaining accurate customer data in our systems.

The ideal candidate will have strong verbal and written communication, be organized, and comfortable with computers and multi-line phones.

Qualifications

• Customer-service oriented, professional demeanor.
• Strong phone and email communication.
• Efficient, organized, and able to multitask.
• Comfortable with computer systems and software.

Responsibilities

• Delivering exceptional customer service with each client interaction.
• Identifying customer vehicle service needs by asking questions and reviewing history.
• Scheduling service appointments for Kendall dealerships across multiple states.
• Accurately maintaining customer and vehicle information in software systems.
• Communicating effectively with customers and coworkers via phone and email.

Skills

Verbal communication

Written communication

Time management

Computer literacy

Multi-line phone systems

Tools

CRM software

Job description

Description

Kendall Auto Group is one of the largest family-owned and operated dealership groups in the Pacific Northwest and a premier employer in the Treasure Valley. We are currently looking for Appointment Receptionists to join our Client Care team. Our Customer Care Center is a fast-paced, professional environment that supports Kendall dealerships across Alaska, Washington, Oregon, Idaho, and Montana.

Kendall offers competitive wages and a positive work-life balance. This position focuses on making outbound calls to existing customers — no sales or cold calling is involved. Our Client Care team is dedicated to education, support, and delivering outstanding customer service.

Our recently remodeled workspace includes electric adjustable sit/stand desks, personal lockers, spacious breakroom, large training room, and lounge area.

Duties for this position include:

• Delivering exceptional customer service with each client interaction
• Identifying customer vehicle service needs by asking appropriate questions and reviewing service history
• Scheduling service appointments for Kendall dealerships across multiple states
• Accurately maintaining customer and vehicle information in software systems
• Communicating effectively with customers and coworkers via phone and email

The ideal candidate will:

• Have a positive, professional attitude
• Possess strong verbal and written communication skills
• Be organized and efficient with time management
• Be comfortable using computers and multi-line phone systems
• Thrive in a fast-paced environment and handle multiple tasks at once
• Demonstrate confidence and the ability to identify and respond to client needs
• Be motivated to grow, learn, and succeed

Working conditions are in a call center environment, with the majority of the shift spent working on PC screens and telephone systems. Some standing and walking may be required throughout the workday.

Our purpose at Kendall is simple: To positively impact people’s lives by delivering an exceptional automotive experience through our highly motivated, knowledgeable, and caring team of professionals.

As an employer, we are committed to listening and responding to employee needs. We believe that doing the right thing goes beyond selling and servicing vehicles — it means being active, responsible members of the communities we serve and showing daily appreciation for our customers and team members.

This position starts at $17.00 per hour. The required schedule may include evenings and a rotating Saturday shift.

Join Kendall Auto Group and LET’S START SOMETHING GREAT!