Service Project Manager

Baker Hughes Company; Lufkin (TX); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical care options

Life insurance and disability programs

401k / retirement plan

Bonus potential

Job summary

Baker Hughes Company seeks a Service Project Manager to lead complex service projects and serve as the trusted point of contact for customers and cross-functional teams. You will manage contract fulfillment, project execution, and financials from handoff through warranty, driving on-time delivery and stakeholder alignment.

The role requires a bachelor’s degree or equivalent, strong PM and relationship management skills, and experience in an industrial setting.

Qualifications

• Bachelor’s degree or higher, or HS Diploma with 2+ years in PM/Operations as alternative
• Experience managing projects in an industrial environment
• Strong customer relationship management and stakeholder engagement experience
• Demonstrated project financial management experience including budgeting, cost control, invoicing and collections
• Analytical, problem-solving, and multi-tasking abilities
• Experience with risk management and quality control processes

Responsibilities

• Serving as the primary customer contact by resolving specification and commercial issues, managing correspondence, providing regular project updates, and ensuring customer satisfaction.
• Managing contract fulfillment and project execution from OTR handoff through the completion of the warranty period.
• Managing and reporting all project financials, including budgets, costs, margins, invoicing, and collections.
• Identifying, assessing, and managing project risks while driving mitigation plans and resolution activities.
• Managing project deliverables, claims, contract modifications, margin enhancement initiatives, and project closeout activities.
• Ensuring on-time project delivery in accordance with contractual requirements and customer expectations.
• Analyzing customer order specifications and communicating project requirements to extended project teams.
• Responding promptly to technical and commercial inquiries from customers and internal stakeholders.
• Coordinating the resolution of non-conformances and ensuring compliance with contractual quality requirements.
• Collaborating with customers and cross-functional teams to support seamless project execution.
• Monitoring project milestones, deliverables, risks, and priorities to achieve business objectives.
• Supporting customer requirements through site visits and project reviews as needed.
• Providing responsive customer support, including occasional after-hours and weekend support when required.
• Driving continuous communication between stakeholders to ensure transparency and project alignment.

Skills

Project management

Customer relationship management

Budgeting

Risk management

Stakeholder engagement

Analytical skills

Education

Bachelor’s degree or higher

Tools

ERP systems (Oracle)

Job description

Service Project Manager Drive Successful Project Delivery and Customer Satisfaction Across Industrial Operations

Do you enjoy leading complex service projects while acting as the trusted point of contact for customers and cross-functional teams? Partner with the best Baker Hughes stands as a leading global energy technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future. Fuel your passion

In this role, you will be responsible for:

• Serving as the primary customer contact by resolving specification and commercial issues, managing correspondence, providing regular project updates, and ensuring customer satisfaction.
• Managing contract fulfillment and project execution from OTR handoff through the completion of the warranty period.
• Managing and reporting all project financials, including budgets, costs, margins, invoicing, and collections.
• Identifying, assessing, and managing project risks while driving mitigation plans and resolution activities.
• Managing project deliverables, claims, contract modifications, margin enhancement initiatives, and project closeout activities.
• Ensuring on-time project delivery in accordance with contractual requirements and customer expectations.
• Analyzing customer order specifications and communicating project requirements to extended project teams.
• Responding promptly to technical and commercial inquiries from customers and internal stakeholders.
• Coordinating the resolution of non-conformances and ensuring compliance with contractual quality requirements.
• Collaborating with customers and cross-functional teams to support seamless project execution.
• Monitoring project milestones, deliverables, risks, and priorities to achieve business objectives.
• Supporting customer requirements through site visits and project reviews as needed.
• Providing responsive customer support, including occasional after-hours and weekend support when required.
• Driving continuous communication between stakeholders to ensure transparency and project alignment.

To be successful in this role, you will:

• Have a bachelor’s degree from an accredited university or college.
• Have a High School Diploma/GED with at least 2 years of experience in Project Management, Operational, or Field Service Technical role as an alternative qualification.
• Have experience managing projects in an industrial environment.
• Have strong customer relationship management and stakeholder engagement experience.
• Have demonstrated project financial management experience, including budgeting, cost control, invoicing, and collections.
• Have strong analytical and problem-solving skills.
• Have the ability to organize, prioritize, and manage multiple tasks, risks, milestones, and deliverables simultaneously.
• Have excellent presentation, communication, and interpersonal skills.
• Have influential leadership skills and the ability to work effectively within a matrix organization.
• Have a proactive approach with a strong sense of urgency and accountability.
• Have the ability to adapt to changing business and customer requirements.
• Have experience with risk management and quality control processes.
• Have gearbox industry experience.
• Have financial aptitude and business acumen.
• Have knowledge of ERP systems, with Oracle experience being an advantage.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role. You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Professional - Project Management At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We’re makers, inventors, and leaders who aren’t afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.