Services Specialist - Service Delivery Coordinator

Baker Hughes; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Private medical care options

Life insurance and disability coverage

Thrift Plan 401k

Job summary

Baker Hughes is seeking a Service Delivery Coordinator to ensure flawless execution, on-time delivery, and contract adherence for assigned jobs. You will coordinate across organizational boundaries, protect health and safety, and act as the primary customer contact to drive operational and commercial success.

The role requires a Bachelor’s degree (preferred) or equivalent experience, with strong skills in communication, scheduling, and cross-functional collaboration in the energy sector.

Qualifications

• Bachelor’s degree (preferred) or equivalent relevant experience.
• Experience in service delivery, operations, field services, or coordination roles within energy, oil & gas, or industrial services.
• Strong communication, customer-facing, and relationship-management skills.
• Excellent organizational, planning, and problem-solving abilities.
• Proficient in resource scheduling and cross-functional collaboration.

Responsibilities

• Coordinate job activities and ensure flawless execution and on-time delivery.
• Act as primary interface with the customer to ensure operational and commercial success.
• Monitor and validate scope, deliverables, and commercial terms before job execution.
• Schedule and dispatch resources in line with job requirements and BH standards.
• Escalate issues that may impact safety, quality, or customer satisfaction.

Skills

Communication

Customer-facing

Relationship management

Organizational skills

Planning

Problem solving

Cross-functional collaboration

Scheduling

Education

Bachelor’s degree (preferred)

Job description

Partner with the Best

As a Service Delivery Coordinator, you will play a critical role in ensuring flawless execution, on‑time delivery, contract adherence, and cash collection for all assigned jobs. You will coordinate job activities across organizational boundaries, protect the health and safety of our people, and act as the primary interface with the customer to ensure operational and commercial success.

Are you looking for a new challenge?

Partner with the Best

As a Service Delivery Coordinator, you will play a critical role in ensuring flawless execution, on‑time delivery, contract adherence, and cash collection for all assigned jobs. You will coordinate job activities across organizational boundaries, protect the health and safety of our people, and act as the primary interface with the customer to ensure operational and commercial success.

• Protecting the health and safety of all personnel and the environment by ensuring all activities align with Baker Hughes non‑negotiables, applicable processes, and cultural pillars.
• Ensuring assigned contracts/quotes are fully understood and capitalized, validating scope, deliverables, and commercial terms before job execution.
• Coordinating and monitoring all job activities as outlined in MTJC, ensuring seamless execution across organizational boundaries.
• Monitoring product inventory levels for ongoing and upcoming jobs that align with Baker Hughes policy.
• Scheduling and dispatching resources in line with job requirements, ensuring readiness, availability, and compliance with BH standards.
• Acting as the primary point of contact for the client throughout job preparation, execution, and close‑out, managing the relationship to ensure business success.
• Being fully familiar with the client’s Management of Change (MOC) and escalation processes, ensuring proper procedures are followed when risks arise (e.g., client requests outside product specifications or BH SOPs).
• Escalating issues promptly that may impact service delivery, safety, quality, or customer satisfaction.
• Monitoring and reporting product buyback estimations to ensure that revenue is reported correctly each month
• Ensuring invoices align with contract/quote, eliminating revenue leakage and supporting timely cash collection.
• Driving flawless execution, ensuring all job deliverables meet customer expectations and contractual requirements.
• Supporting continuous improvement, capturing lessons learned, and contributing to service quality enhancements.
• Following customer rig activity daily and engaging with customer personnel both at the rigsite and local office to ensure flawless execution and service quality.

Fuel Your Passion

To be successful in this role, you will:

• Have a Bachelor’s degree (preferred) or equivalent relevant experience.
• Bring experience in service delivery, operations, field services, or coordination roles within energy, oil & gas, or industrial services.
• Have experience working for customers in offshore Gulf of America environment.
• Demonstrate strong communication, customer‑facing, and relationship‑management skills.
• Have strong organizational, planning, and problem‑solving abilities.
• Be proficient in resource scheduling, job coordination, and cross‑functional collaboration.
• Be comfortable working in fast‑paced environments with shifting priorities.
• Be committed to HSE excellence, compliance, and operational discipline.

Work in a way that works for you

We recognize that everyone works differently and performs at their best in different ways.

This role follows general business hours (8 AM – 5 PM).

Working for you

Our innovations have shaped the energy industry for decades. To continue leading tomorrow, we invest in people today. When you join us, you can expect:

• Contemporary work‑life balance policies and wellbeing programs
• Comprehensive private medical care options
• Life insurance and disability coverage
• Tailored financial and retirement programs
• Additional voluntary benefits to support your lifestyle and family needs

You will be eligible to participate in company‑sponsored benefit programs, including health & welfare plans and the Thrift Plan (401k). Coverage options and contribution amounts depend on your benefit elections, base salary, and plan requirements.

This position is eligible for our competitive benefits package, and may also qualify for additional compensation such as bonuses, subject to applicable plan terms and policies.

Relocation will not be provided

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Specialist - Service Delivery Coordination

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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