Service Program Manager

GE HealthCare Voluson Ultrasound; San Diego (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player in healthcare technology is seeking a dynamic Service Program Manager to oversee various service projects. This role is pivotal in ensuring customer satisfaction and successful project delivery. You will manage medium-sized service programs, collaborate with sales to meet customer needs, and coordinate with internal teams to ensure compliance and performance. If you possess strong leadership and communication skills, and have a background in healthcare service operations, this is an exciting opportunity to make a significant impact in a forward-thinking company.

Qualifications

• 5+ years of experience in service operations, preferably in healthcare.
• Strong leadership and organizational skills are essential.

Responsibilities

• Manage multiple projects within the service business unit.
• Drive customer satisfaction through effective program management.

Skills

Project Management

Communication Skills

Analytical Skills

Problem-Solving

Interpersonal Skills

Organizational Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Tools

Microsoft Office

Job description

Join to apply for the Service Program Manager role at GE HealthCare Voluson Ultrasound

This position involves managing multiple projects within the service business unit, including installations, service, and asset management. Responsibilities include supporting project budgets, resources, schedules, and risks to meet customer requirements and ensure successful outcomes. The Service Program Manager acts as the single point of contact for escalations and must possess excellent communication skills for internal and external interaction.

Responsibilities

• Manage medium-sized service programs with multiple projects
• Drive customer satisfaction through effective program management
• Collaborate with sales to understand customer needs
• Coordinate with internal teams on program delivery
• Monitor program performance and commitments
• Maintain customer relationships at all levels
• Report program status to stakeholders
• Participate in program reviews
• Ensure regulatory and corporate compliance

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field plus 5+ years of relevant experience
• Experience in healthcare service operations preferred
• Strong interpersonal, organizational, and leadership skills
• Proven project delivery success
• Ability to influence without authority
• Analytical and problem-solving skills
• Proficiency in Microsoft Office
• Excellent communication skills