Service Program Lead — ERP/CRM & Cross-Functional Delivery

Mass Digital Health; Massachusetts; On-site; USD 130,000 - 208,000; Full time

Job summary

Philips is seeking a Service Internal Project Manager to lead critical service programs, partnering with Business Process Experts, functional leaders, and subject matter experts to standardize processes while addressing IGTD needs. You will drive high‑impact projects across a matrixed enterprise, ensuring on‑time, on‑budget delivery and measurable service improvements.

Requires 8+ years with a BA or 5+ years with an MS in PM/Agile; medical device experience preferred.

Qualifications

• 8+ years of experience with a Bachelor’s degree in PM or related field.
• 5+ years with a Master’s in PM, Agile, or related area.
• Medical Device experience preferred.
• US work authorization required.

Responsibilities

• Lead high-impact service programs and projects, managing scope, budget, resources, timelines, risks, and quality.
• Develop comprehensive project plans and ensure alignment with organizational priorities.
• Lead cross-functional teams through ERP or CRM implementations across multiple projects.
• Build relationships across functions to drive alignment and translate complex needs into actionable plans.
• Identify risks and opportunities for process improvement and deliver practical solutions.

Skills

Project management

Program management

Agile methodologies

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

Philips is seeking a Service Internal Project Manager to lead critical service programs, partnering with Business Process Experts, functional leaders, and subject matter experts to standardize processes while addressing IGTD needs. You will drive high‑impact projects across a matrixed enterprise, ensuring on‑time, on‑budget delivery and measurable service improvements.

Requires 8+ years with a BA or 5+ years with an MS in PM/Agile; medical device experience preferred.