Service Internal Project Manager

Mass Digital Health; Massachusetts; On-site; USD 130,000 - 208,000; Full time

Job summary

Philips is seeking a Service Internal Project Manager to lead critical service programs, partnering with Business Process Experts, functional leaders, and subject matter experts to standardize processes while addressing IGTD needs. You will drive high‑impact projects across a matrixed enterprise, ensuring on‑time, on‑budget delivery and measurable service improvements.

Requires 8+ years with a BA or 5+ years with an MS in PM/Agile; medical device experience preferred.

Qualifications

• 8+ years of experience with a Bachelor’s degree in PM or related field.
• 5+ years with a Master’s in PM, Agile, or related area.
• Medical Device experience preferred.
• US work authorization required.

Responsibilities

• Lead high-impact service programs and projects, managing scope, budget, resources, timelines, risks, and quality.
• Develop comprehensive project plans and ensure alignment with organizational priorities.
• Lead cross-functional teams through ERP or CRM implementations across multiple projects.
• Build relationships across functions to drive alignment and translate complex needs into actionable plans.
• Identify risks and opportunities for process improvement and deliver practical solutions.

Skills

Project management

Program management

Agile methodologies

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

Job Title

Service Internal Project Manager

Job Description

As Service Project Manager, you will lead critical service programs and projects, partnering with Business Process Experts, functional leaders, and subject matter experts to develop and implement standardized processes while addressing IGTD-specific needs.

Your Role:

• Lead high-impact service programs and projects, managing scope, budget, resources, timelines, risks, and quality to ensure successful delivery. Develop comprehensive project plans and ensure alignment with organizational priorities.
• Lead cross-functional teams through the implementation and integration of ERP or CRM applications, coordinating resources and deliverables across multiple projects. Collaborate with senior leaders and stakeholders to establish priorities and drive execution.
• Build strong relationships across functions and business units, using communication, influence, and stakeholder management skills to drive alignment without direct authority. Translate ambiguous or complex needs into clear, actionable plans.
• Identify risks, issues, and opportunities for process improvement, developing practical solutions that improve efficiency and service delivery. Apply strong analytical and problem-solving skills while working independently and taking ownership of outcomes.
• Drive best practices in program and project management within a complex, matrixed enterprise environment. Experience in field service or customer service is preferred, along with the ability to think creatively and pragmatically.

You're the right fit if:

• You have a minimum of 8+ years of experience with Bachelor's OR A minimum of 5+ years of experience with Master's in areas such as Project Management, Program Management, Agile Methodology or equivalent. Medical Device (regulated environment) preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details:

The pay range for this position in (CA or MA) is $130,200.00 -$208,320.00

The pay range for this position in (MN) is $123,000.00- $195,000.00.

The pay range for this position in (CO) is $116,250.00 - $186,000.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, Cambridge, San Diego or Colorado.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.