Customer Service Representative

United Aero Group; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

United Aero Group in Orlando seeks a Customer Service Representative to handle domestic and international customer orders and invoices, manage communications, documentation, data entry and billing in alignment with safety and quality standards.

You will coordinate with plan operations, shipping and sales teams, quote and manage repair projects, track orders, and ensure on-time delivery while complying with ITAR and export requirements. Weekend availability for AOG orders may be required.

Qualifications

• Experience handling customer orders and invoicing.
• Strong communication and data entry skills.
• Ability to coordinate with shipping, sales, and vendors.
• Familiarity with ITAR/export procedures.
• Weekend availability for AOG orders when needed.
• Proficiency with business software systems.

Responsibilities

• Answer incoming calls or emails and address customer requests.
• Process sales orders, price quotations, POs, shipments, and cancellations.
• Invoice customers accurately and resolve credit issues.
• Coordinate with shipping/receiving for open orders.
• Track orders, vendor performance, and profitability.
• Provide weekly reports to management and sales force.
• Support AOG orders and weekend availability as needed.
• Follow ITAR/export procedures when applicable.
• Generate reports and use spreadsheets to analyze data.
• Maintain relationships with OEMs and approved vendors.

Skills

Customer service

Communication

Data entry

Order processing

Invoicing

Vendor coordination

Tools

ERP software

Job description

Description

As a Customer Service Representative, this role will be responsible for domestic and international customer order and invoice process, providing support by managing all transactional communications, inquiries, documentation, data entry and invoices, in coordination with plan operations and procedures. This role will perform all functions with the objective of meeting the customer’s needs and expectations, in accordance with the required safety regulations and quality standards, and export standards.

Requirements

• Interact with customer and sales staff by answering incoming calls or emails, and addressing customer requests
• Maintain customer confidence and satisfaction and handles service-related issue through demonstrated experience
• Work with approved repair vendors to quote and manage multiple repair projects for customer assets
• Manage parts supply and repair opportunities from RFQ through completion, including vendor sourcing, quotations, pricing, margin management, and customer coordination
• Build and maintain relationships with OEMs and approved parts supply vendors as well as repair stations to secure competitive pricing, lead times, and supply and repair solutions
• Track the parts supply and repair pipeline, open orders, vendor performance, and profitability, proactively addressing issues to drive revenue growth and on-time delivery
• Use Pentagon or other business software systems to set up and retrieve customer information, verify inventory level and process orders.
• Process sales orders and order changes including price quotation, purchase orders, shipment, and delivery date confirmations, and cancellations.
• Accurately invoice customers and assist with resolving credit issues
• Analyze historical purchasing and sales data to determine price lists and other financial forecasting requirements
• Follow updated ITAR export or dangerous goods shipping procedures when applicable
• Identify quality issues or other customer problems and informs the department responsible.
• Coordinate with shipping/receiving department in arranging shipping dates for open orders.
• Generate reports and use spreadsheets to understand open orders, consignment replenishment, etc.
• Provide information and weekly reports to management and sales force.
• Work with sales staff to manage consignment inventory and customer accounts.
• Support Aircraft on Ground (AOG) orders, which may require occasional weekend availability to remotely coordinate time-sensitive orders and shipments with customers and warehouse teams.
• Performs other related duties as assigned.
• *The company reserves the right to add or change duties at any time.