Service Process Coordinator

Citi; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Life, accident and disability ins.

Wellness programs

Job summary

Citi in Sioux Falls, SD is seeking a Service Process Coordinator 4 to support loan servicing and processing activities. This full-time, on-site role requires 1–3 years of relevant experience and proficiency with Excel, with the ability to work with limited supervision on a variety of processes.

You will organize, record, and service the production outputs, resolve complex issues, mentor lower-level processors, and ensure compliance with regulatory guidelines while maintaining timely, accurate

Qualifications

• 1-3 years relevant experience in loan servicing/processing.
• Proficient with Microsoft Excel.
• Requires sitting at a computer most of an 8-hour shift.
• Ability to maneuver 30 lb banker’s boxes and push/pull loaded carts.
• Related processing experience with basic knowledge of organization policies; familiarity with state/regulatory investor guidelines preferred.

Responsibilities

• Prep and scan vender payment customer checks and correspondence in accordance with established procedures and deadlines.
• Investigate and respond to emails related to payment rejects.
• Locate checks to be posted after account number has been located.
• Print letters and mail checks back to customer if checks are unable to be posted.

Skills

Microsoft Excel

Loan servicing/processing experience

Sitting/computer work

Manual handling (30 lb boxes)

Policy and procedure knowledge

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

Primary Location: Sioux Falls South Dakota United States

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Applies judgement in day-to-day work and take ownership of decisions within established procedures, with limited supervision. The role will include assessing situations, address routine issues, and select appropriate actions from defined options. Contribute to completion of assigned tasks by applying practical problem-solving, ensuring work is delivered accurately and within agreed timelines.
• Supports execution of administrative activities by following established processes and ensuring consistency and accuracy of outputs. Applies judgement in addressing routine queries and non‑standard situations within defined scope, including identifying solutions or escalating as required. May assist in ensuring that processes are implemented effectively and outputs meet expected quality and timelines, while responding to evolving requirements within a structured framework.
• Applies domain knowledge and analytical capability to deliver outputs that align with established standards and professional benchmarks. Evaluate business requirements and analyze issues using structured approaches, ensuring accurate and reliable execution within defined scope. Exercise sound professional judgement in interpreting requirements and adapting methodologies, as appropriate, to effectively address work‑related challenges.

Qualifications

• 1-3 years relevant experience
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel
• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Prep and scan vender payment customer checks and correspondence in accordance with established procedures and deadlines
• Investigate and respond to emails related to payment rejects.
• Locate checks to be posted after account number has been located.
• Print letters and mail checks back to customer if checks are unable to be posted.

Schedule

Monday- Friday 6:30am to 3:00pm

Must work 100% on site in Sioux Falls.

Job Family Group

Operations - Core

Job Family

Processor

Time Type

Full time

Primary Location Full Time Salary Range

$40,960.00 - $53,440.00

• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi View Citi’s EEO Policy Statement and the Know Your Rights poster.