Service Process Coordinator

Citi; O’Fallon (MO); On-site; USD 40,000 - 47,000; Full time

Job summary

Citi in Ofallon, Missouri seeks a Service Process Coordinator 2 to perform basic assignments under direct supervision and support a range of products and services. You will apply attention to detail, handle basic desk-based filing tasks, and assist with risk-aware decisions consistent with policy.

The role requires a high school diploma and the ability to lift 30 lb banker boxes, with full-time hours and standard Citi benefits. This position emphasizes accuracy and adherence to procedures.

Qualifications

• Basic written, verbal and listening skills.
• Ability to lift and maneuver 30 lb banker boxes.
• Prior work experience in a related job providing understanding of policies and procedures.

Responsibilities

• Organizes, records, processes and services the production output of various, basic servicing activities.
• Works on basic projects under direct supervision.
• Supports a range of products/services.
• Applies knowledge of broad work area procedures and activities.
• Applies attention to detail and task accuracy.
• Responsible for scanning files into a computer application to validate accuracy while sitting at a desk.
• Assess risk in business decisions and support compliance with laws, rules and Citi's policies.

Skills

Attention to detail

Written and verbal communication

Lift 30 lb

Basic clerical skills

Education

High School diploma or equivalent

Job description

The Service Process Coordinator 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities

• Organizes, records, processes and services the production output of various, basic servicing activities.
• Works on basic projects under direct supervision.
• Supports a range of products/services.
• Applies knowledge of broad work area procedures and activities.
• Applies attention to detail and task accuracy.
• Responsible for scanning files into a computer application to validate accuracy while sitting at a desk.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Position requires ability to lift/maneuver 30 lb. bankers boxes and push/pull fully loaded wooden carts.
• Position requires pulling files or re-filling which requires standing, stooping, bending, stretching for complete 8 hour shifts.
• Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Operations - Core

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Job Family

Processor

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Time Type

Full time

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Primary Location

Ofallon Missouri United States

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Primary Location Full Time Salary Range

$39,520.00 - $46,810.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date

Oct 23, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.