Service Portfolio Lead — Recurring Revenue & Strategy

Ciena Corporation; Georgia; Hybrid; USD 177,000 - 282,000; Full time

Benefits offered by this job

medical plans

dental plans

vision plans

401(K) with company matching

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

company-paid holidays

paid sick leave

vacation time

Job summary

Ciena Corporation is seeking an expert portfolio advisor to lead complex maintenance, managed-service and resident-engineer opportunities. You will craft integrated offers and commercial approaches connecting technical support, field services, and automation to strengthen the portfolio over time.

You will own portfolio strategy, roadmaps, lifecycle and commercial performance, build detailed P&Ls, and partner across Sales, Engineering, Marketing, Finance and Legal to drive sustainable revenue and

Qualifications

• Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
• 10+ years in telecommunications, technical support, managed services, product management or service portfolio experience.
• Deep understanding of maintenance, technical support, spares, managed operations and resident‑engineer models.
• Strong command of recurring‑revenue economics, P&L, pricing, risk and commercial terms.
• Experience driving customer‑facing pre‑sales, deal strategy and commercial activities in B2B technology.
• Ability to build P&Ls for complex recurring‑service opportunities and interpret related business drivers, trends and risks.

Responsibilities

• Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
• Build detailed P&Ls for complex service opportunities, integrating scope, resource costs, pricing, risk and revenue recognition.
• Maintain understanding of portfolio‑level P&L and KPIs; provide analysis and reporting.
• Translate signals into prioritized portfolio requirements and investment recommendations.
• Lead New Service Introduction activities including business case, scope, pricing, readiness and launch.
• Partner with Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain and regional leadership.
• Develop portfolio KPIs and use data and customer feedback to drive corrective actions and growth.

Education

Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience

Job description

Ciena Corporation is seeking an expert portfolio advisor to lead complex maintenance, managed-service and resident-engineer opportunities. You will craft integrated offers and commercial approaches connecting technical support, field services, and automation to strengthen the portfolio over time.

You will own portfolio strategy, roadmaps, lifecycle and commercial performance, build detailed P&Ls, and partner across Sales, Engineering, Marketing, Finance and Legal to drive sustainable revenue and