Remote Senior Portfolio Lead Maintenance & Managed Services

Ciena Corporation; United States; Remote; USD 177,000 - 282,000; Full time

Job summary

Ciena Corporation, a global leader in high-speed connectivity, seeks a Senior Advisor to own maintenance, managed-services and resident-engineer offerings. You will shape the portfolio strategy, develop robust P&Ls, and drive commercial performance across complex service opportunities.

You will collaborate across Sales, Engineering, Marketing, Finance, Legal and Supply Chain to deliver integrated solutions, launch new services, and optimize profitability while focusing on recurring revenue and

Qualifications

• Bachelor’s degree in Engineering, Business Administration or equivalent
• Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
• Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
• Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
• Experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.

Responsibilities

• Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
• Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
• Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
• Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
• Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
• Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
• Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
• Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
• Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
• Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
• Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
• Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
• Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
• Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Skills

P&L management

Executive communication

Negotiation

Analytical skills

Cross-functional leadership

Education

Bachelor’s degree in Engineering or Business Administration

Job description

Ciena Corporation, a global leader in high-speed connectivity, seeks a Senior Advisor to own maintenance, managed-services and resident-engineer offerings. You will shape the portfolio strategy, develop robust P&Ls, and drive commercial performance across complex service opportunities.

You will collaborate across Sales, Engineering, Marketing, Finance, Legal and Supply Chain to deliver integrated solutions, launch new services, and optimize profitability while focusing on recurring revenue and