Service Porter Poway Honda

Sonic Automotive; Poway (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Greeter/Porter to ensure smooth vehicle traffic flow and enhance customer convenience. In this role, you will greet customers, manage service traffic, and maintain a clean service area, all while ensuring the safety and proper handling of vehicles. This position offers competitive hourly wages and comprehensive training, making it an excellent opportunity for those looking to grow within a team-oriented environment. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced setting, this role is perfect for you.

Benefits

Comprehensive training

Competitive compensation

Internal advancement opportunities

Qualifications

• Ability to perform essential duties satisfactorily.
• Knowledge and skills necessary for the role.

Responsibilities

• Greets customers with a friendly attitude and directs them appropriately.
• Controls service traffic flow and manages parking.

Skills

Customer Service

Vehicle Handling

Safety Awareness

Education

High School Diploma or equivalent

Job description

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increasing customer convenience, and maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat, professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, manages parking, and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, and thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service.
7. Delivers keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle.
8. Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drives vehicles to and from the service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Follows all company safety policies and procedures, and immediately reports any accidents to a manager or supervisor.

Qualifications:

• Ability to perform each essential duty satisfactorily.
• Knowledge, skills, and abilities necessary for the role.
• Reasonable accommodations may be provided for individuals with disabilities.
• Must be authorized to work in the USA.
• Must perform duties safely and responsibly.
• Ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and hold a valid driver’s license.

Additional Information

Join our team and enjoy comprehensive training, competitive compensation, and unparalleled benefits. We value a team-based approach and promote internal advancement opportunities.

All information will be kept confidential according to EEOC guidelines.

The porter position offers a pay scale with a base hourly wage between $16.50 and $18.00.