Customer Service BDC / Appointment Setter Associate - Poway Honda

Sonic Automotive, Inc.; Poway (CA); On-site; USD 35,000 - 55,000; Full time

Job description

Customer Service BDC / Appointment Setter Associate - Poway Honda in Poway, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Associate is responsible for generating service appointments with customers that contact Poway Honda via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered and will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy, and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms, and other documentation on a timely basis.
7. Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Minimum Requirements:

1. Excellent verbal and written communication skills.
2. Ability to work independently and as part of a team in a fast-paced environment.
3. Ability to work in a call center environment.
4. Strong organizational and time management skills.
5. Ability to read and comprehend rules, regulations, policies, and procedures.

We offer a comprehensive benefit package and a competitive compensation package.

All your information will be kept confidential according to EEOC guidelines.