Service Platform Technician

Machado Consulting; Worcester (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Machado Consulting is seeking a Service Platform Technician to help maintain and improve centralized platforms, tools, and automation that enable service delivery. You’ll work with IT professionals to develop deeper skills in automation, scripting, and platform management, while supporting proactive operational engineering.

The role emphasizes automation, documentation, and collaboration with internal teams to reduce manual work and boost consistency across client environments.

Qualifications

• Self-motivated with a strong desire to learn and grow professionally.
• Team-oriented and comfortable collaborating with others.
• Strong analytical and problem-solving abilities.
• Curious mindset with an interest in automation, efficiency, and technology.
• Strong written and verbal communication skills.
• Organized with excellent attention to detail.
• Ability to follow documented processes while identifying opportunities for improvement.
• Comfortable learning new technologies and adapting to change.
• Ability to manage multiple tasks and priorities effectively.
• Willingness to accept coaching, feedback, and mentorship.

Responsibilities

• Assist in maintaining automation and standardized configurations across platforms.
• Support deployment of tools and configurations and document processes.
• Maintain and improve centralized systems in collaboration with internal teams.
• Engage with security and governance initiatives and drive operational improvements.

Skills

Self-motivated

Team-oriented

Analytical

Curious mindset

Strong communication

Detail oriented

Process following

Adaptability

Task management

Mentorship openness

Tools

Microsoft 365

Azure basics

Entra ID

RMM platforms

PowerShell

Endpoint management

Job description

Service Platform Technicians assist in maintaining, deploying, and improving the centralized platforms, tools, and automation that enable Machado Consulting's service delivery. This role is ideal for IT professionals who have gained foundational experience supporting systems and users and are interested in developing deeper skills in automation, scripting, platform management, and operational engineering.

While this position is more proactive than reactive, Service Platform Technicians may occasionally assist with troubleshooting platform issues, resolving automation failures, and supporting the ongoing health of centralized systems.

Service Platform Technicians help maintain automation, standardized configurations, and shared systems used across client environments and internal teams. They work closely with other departments to reduce manual effort, improve consistency, and support initiatives that enhance operational efficiency. Responsibilities include assisting with automation projects, deploying tools and configurations, documenting processes, maintaining existing platforms, and identifying opportunities for improvement.

This role provides exposure to technologies spanning Microsoft 365, Azure, endpoint management, identity systems, security tooling, monitoring platforms, and service automation solutions. While Service Platform Technicians do not routinely respond to support tickets, their work directly impacts the efficiency, quality, and scalability of client-facing services.

At Machado Consulting, Information Security is embedded in everything we do. Service Platform Technicians are expected to follow secure‑by‑default principles, support compliance initiatives, and ensure that the systems and automation they work on meet security and governance requirements. Training and mentorship will be provided to help technicians develop a strong security mindset.

Service Platform Technicians will collaborate with internal teams and occasionally assist with security‑related initiatives, audits, assessments, documentation efforts, and process improvements involving centralized systems and automation.

Career Growth Opportunity

The Service Platform Technician role is designed to prepare team members for future advancement into Service Platform Engineering and other specialized technical roles. Successful technicians will gain hands‑on experience with automation, scripting, Microsoft 365, Azure, security tooling, and platform management while working alongside senior engineers on real‑world projects.

What We're Looking For

Required Skills

• Self‑motivated with a strong desire to learn and grow professionally
• Team‑oriented and comfortable collaborating with others
• Strong analytical and problem‑solving abilities
• Curious mindset with an interest in automation, efficiency, and technology
• Strong written and verbal communication skills
• Organized with excellent attention to detail
• Ability to follow documented processes while identifying opportunities for improvement
• Comfortable learning new technologies and adapting to change
• Ability to manage multiple tasks and priorities effectively
• Willingness to accept coaching, feedback, and mentorship

Preferred Experience

• 1–3 years of IT experience in technical support, systems administration, MSP operations, or a related role
• Candidates with less professional experience may be considered if they have completed a technical program, vocational training, degree program, home lab projects, internships, or can demonstrate equivalent hands‑on experience
• Familiarity with Microsoft 365 environments
• Basic understanding of Azure and identity management concepts such as Active Directory or Entra ID
• Exposure to endpoint management tools, RMM platforms, or device administration is a plus
• Basic scripting experience (PowerShell preferred) or a demonstrated interest in learning automation
• Experience documenting technical procedures or troubleshooting issues
• Familiarity with MSP environments is helpful but not required
• Industry certifications are welcomed but not required

What Success Looks Like

• Loves solving problems and figuring out how systems work
• Wants to automate repetitive tasks and improve processes
• Takes initiative when opportunities for improvement are identified
• Learns quickly and applies feedback effectively
• Documents their work thoroughly
• Demonstrates reliability, ownership, and follow‑through
• Has a genuine interest in developing into a Service Platform Engineer over time

Service Platform Technicians may be required to work onsite from time to time. A valid driver's license and reliable transportation are required.