Platform Automation Specialist

Machado Consulting; Worcester (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Machado Consulting is seeking a Service Platform Technician to help maintain and improve centralized platforms, tools, and automation that enable service delivery. You’ll work with IT professionals to develop deeper skills in automation, scripting, and platform management, while supporting proactive operational engineering.

The role emphasizes automation, documentation, and collaboration with internal teams to reduce manual work and boost consistency across client environments.

Qualifications

• Self-motivated with a strong desire to learn and grow professionally.
• Team-oriented and comfortable collaborating with others.
• Strong analytical and problem-solving abilities.
• Curious mindset with an interest in automation, efficiency, and technology.
• Strong written and verbal communication skills.
• Organized with excellent attention to detail.
• Ability to follow documented processes while identifying opportunities for improvement.
• Comfortable learning new technologies and adapting to change.
• Ability to manage multiple tasks and priorities effectively.
• Willingness to accept coaching, feedback, and mentorship.

Responsibilities

• Assist in maintaining automation and standardized configurations across platforms.
• Support deployment of tools and configurations and document processes.
• Maintain and improve centralized systems in collaboration with internal teams.
• Engage with security and governance initiatives and drive operational improvements.

Skills

Self-motivated

Team-oriented

Analytical

Curious mindset

Strong communication

Detail oriented

Process following

Adaptability

Task management

Mentorship openness

Tools

Microsoft 365

Azure basics

Entra ID

RMM platforms

PowerShell

Endpoint management

Job description

Machado Consulting is seeking a Service Platform Technician to help maintain and improve centralized platforms, tools, and automation that enable service delivery. You’ll work with IT professionals to develop deeper skills in automation, scripting, and platform management, while supporting proactive operational engineering.

The role emphasizes automation, documentation, and collaboration with internal teams to reduce manual work and boost consistency across client environments.