Service Planner

Atlas Copco Airpower N.V.; Bristol (CT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Retirement benefits

Training opportunities

Job summary

Quincy Compressor in Bristol, US, seeks a Service Planner to schedule and support shop and field repairs for compressed air equipment. You will liaise among the Service Manager, Technicians, Parts Specialist, and customers, reporting to the Planning Manager.

You will manage service orders, update customers, handle labor records, and coordinate parts and travel. The role blends office work with field activity and requires overtime as needed.

Qualifications

• High school diploma or equivalent (required) or Associate's degree in a relevant field.
• Service coordination experience in an industrial service industry.
• Knowledge of parts and maintenance for air compressors or similar machinery.
• Customer service experience.
• Proficient with Microsoft Word and Excel.
• Experience with SAP and MAM preferred.
• Able to move about the facility and lift up to 60 pounds.
• Able to work in extreme temperatures and loud environments.
• Occasional elevation work and forklift use.
• Office/warehouse/field mix; potential customer sites.
• Willing to work overtime and weekends.

Responsibilities

• Schedule and support all shop and field service repairs of compressed air equipment and provide updates to the Service Manager and customers.
• Coordinate activities of the Service Department with the Service Manager.
• Act as liaison between Service Manager, Technicians, Parts Specialist and customers.
• Report to the Planning Manager.
• Receive incoming calls for service, schedule repairs in the system.
• Provide regular updates to customers on service status.
• Maintain service orders and facilitate closing of invoiced orders.
• Review and maintain labor records for Technicians.
• Prepare credit notes and manual invoices for Service Manager approval.
• Place and expedite parts orders as needed.
• Complete administration for element returns.
• Report completed service jobs and issues to the Service Manager daily.
• Maintain service files, contracts, orders, customer history, employee records, expenses, and vacation requests.
• Coordinate travel for Technicians and regional service meetings/trainings.
• Coordinate installation of new equipment with Sales.
• Support Quincy branding with customer-focused service.

Skills

Customer service

Service coordination

Communication

Education

High School diploma or equivalent

Associate's degree in relevant field

Tools

SAP

MAM

Microsoft Word

Microsoft Excel

Job description

Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It’s essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world.

Your Role

Your mission as a Service Planner is schedule and provide support for all shop and field service repairs of compressed air equipment, and provide regular updates to the Service Manager and the customer. You will work with the Service Manager to coordinate the activities of the Service Department. You will be the information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers. You will report to the Planning Manager.

• You will receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• You will provide regular updates to customers regarding service that is in process.
• You will maintain (edit as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing.
• You will review and maintain labor records for Service Technicians.
• You will prepare credit notes and manual invoices for review by the Service Manager.
• You will place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• You will complete administrative requirements for element return function.
• You will report completed service jobs and/or problem areas on a daily basis to the Service Manager.
• You will maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
• You will coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
• You will coordinate the installation of new compressed air equipment with Sales.
• You will contribute to positive Company branding by projecting a knowledgeable and customer-oriented image to customers.
• You will perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.

Your skills and experience

• You have a High School diploma or equivalent (required) or Associate's degree in relevant field.
• You have service coordination experience in an industrial service industry.
• You have knowledge of parts and maintenance for air compressors or similar machinery.
• You have customer service experience.
• You know Microsoft Word and Excel.
• You have experience with SAP and MAM (preferred).
• You can move about the facility (standing, walking) and customer sites, varying by location.
• You can lift, carry, or otherwise move and position objects weighing up to 60 pounds.
• You can be frequently exposed to work conditions in extreme temperatures and/or loud environments.
• You can occasionally work in elevated areas and frequently a forklift.
• You can work in a mostly-office environment with some warehouse or workshop environment, and possible customer site visits in the field.You may be exposed to a field service environment at customers’ jobsites.
• You can work overtime and weekends as needed.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and training.
• You will be equipped with a company vehicle, work clothes, and specialty tools.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• Base salary based on experience and interview process $65,000 - $80,000
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Quincy officeinBristol, United States (US).

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Cheyenne Catalano, [e-mail]

Quincy

Quincy Compressor offers rotary screw and piston air compressors, vacuum pumps and air treatment products. This brand is the answer when tough applications call for even tougher air compressor systems. Quincy Compressor’s equipment, known for its uncompromising reliability and premium performance, is compatible with critical and demanding use cases, such as mining, drilling, concrete production and shipbuilding. Built to last for decades, this technology ensures smooth-running operations. To provide each customer with optimal solutions for their needs, Quincy Compressor’s equipment is customizable. This compressor brand was founded in 1920. Quincy Compressor is a brand within Atlas Copco Group.