Hybrid Service Planning & Operations Coordinator

Atlas Copco Airpower N.V.; Bristol (CT); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Retirement benefits

Training opportunities

Job summary

Quincy Compressor in Bristol, US, seeks a Service Planner to schedule and support shop and field repairs for compressed air equipment. You will liaise among the Service Manager, Technicians, Parts Specialist, and customers, reporting to the Planning Manager.

You will manage service orders, update customers, handle labor records, and coordinate parts and travel. The role blends office work with field activity and requires overtime as needed.

Qualifications

• High school diploma or equivalent (required) or Associate's degree in a relevant field.
• Service coordination experience in an industrial service industry.
• Knowledge of parts and maintenance for air compressors or similar machinery.
• Customer service experience.
• Proficient with Microsoft Word and Excel.
• Experience with SAP and MAM preferred.
• Able to move about the facility and lift up to 60 pounds.
• Able to work in extreme temperatures and loud environments.
• Occasional elevation work and forklift use.
• Office/warehouse/field mix; potential customer sites.
• Willing to work overtime and weekends.

Responsibilities

• Schedule and support all shop and field service repairs of compressed air equipment and provide updates to the Service Manager and customers.
• Coordinate activities of the Service Department with the Service Manager.
• Act as liaison between Service Manager, Technicians, Parts Specialist and customers.
• Report to the Planning Manager.
• Receive incoming calls for service, schedule repairs in the system.
• Provide regular updates to customers on service status.
• Maintain service orders and facilitate closing of invoiced orders.
• Review and maintain labor records for Technicians.
• Prepare credit notes and manual invoices for Service Manager approval.
• Place and expedite parts orders as needed.
• Complete administration for element returns.
• Report completed service jobs and issues to the Service Manager daily.
• Maintain service files, contracts, orders, customer history, employee records, expenses, and vacation requests.
• Coordinate travel for Technicians and regional service meetings/trainings.
• Coordinate installation of new equipment with Sales.
• Support Quincy branding with customer-focused service.

Skills

Customer service

Service coordination

Communication

Education

High School diploma or equivalent

Associate's degree in relevant field

Tools

SAP

MAM

Microsoft Word

Microsoft Excel

Job description

Quincy Compressor in Bristol, US, seeks a Service Planner to schedule and support shop and field repairs for compressed air equipment. You will liaise among the Service Manager, Technicians, Parts Specialist, and customers, reporting to the Planning Manager.

You will manage service orders, update customers, handle labor records, and coordinate parts and travel. The role blends office work with field activity and requires overtime as needed.