Service & Parts Representative

Madera Toyota; Madera, Northern (CA, KY); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k)

Paid Time Off

Employee Discounts

Bonus Opportunities

Growth opportunities

Job summary

Madera Toyota in California seeks a Service/Parts Representative to grow business for both the Service and Parts Departments. You will focus on developing fleet and commercial accounts and maintaining strong customer relationships.

The ideal candidate will network, follow up with potential customers, and identify opportunities to bring additional Service and Parts business to the dealership. Prior automotive, sales, or business development experience is preferred.

Qualifications

• Experience in automotive sales, service, or business development preferred.
• Strong communication and interpersonal skills required.
• Able to outbound call and develop new business.
• Strong follow-up and organizational skills.
• Self-motivated and able to work independently.

Responsibilities

• Develop new business opportunities for both the Service and Parts Departments.
• Build, develop, and maintain fleet and commercial accounts.
• Establish relationships with local businesses and potential fleet customers.
• Identify opportunities to increase Service and Parts sales.
• Maintain strong relationships with existing customers and business accounts.
• Promote the dealership's Service and Parts capabilities to businesses, fleets, and individual customers.
• Follow up with prospective and existing customers to develop long-term business relationships.
• Assist with customer retention and customer satisfaction within the Fixed Operations Departments.
• Serve as a point of contact for customers and businesses utilizing dealership Service and Parts.
• Work closely with Service and Parts Management to ensure customer needs are addressed.
• Network within the local community to generate new business opportunities.
• Maintain accurate records of customer contacts, prospects, fleet accounts, and follow-up activities.
• Meet established business development and customer relationship goals.
• Represent the dealership in a professional and positive manner.

Skills

Communication skills

Outbound calls

Relationship building

Self-motivation

Professionalism

Driver's license

Job description

Description

Job Type: Full-Time
Department: Service & Parts
Industry: Automotive Dealership

About the Position

We are seeking a motivated and outgoing Service/Parts Representative to help grow business for both our Service and Parts Departments. This position will focus on developing new business opportunities, building fleet and commercial accounts, and maintaining strong relationships with customers.

The ideal candidate will be comfortable networking, making business contacts, following up with potential customers, and identifying opportunities to bring additional Service and Parts business to the dealership.

Key Responsibilities

• Develop new business opportunities for both the Service and Parts Departments.
• Build, develop, and maintain fleet and commercial accounts.
• Establish relationships with local businesses and potential fleet customers.
• Identify opportunities to increase Service and Parts sales.
• Maintain strong relationships with existing customers and business accounts.
• Promote the dealership's Service and Parts capabilities to businesses, fleets, and individual customers.
• Follow up with prospective and existing customers to develop long-term business relationships.
• Assist with customer retention and customer satisfaction within the Fixed Operations Departments.
• Serve as a point of contact for customers and businesses utilizing dealership Service and Parts.
• Work closely with Service and Parts Management to ensure customer needs are addressed.
• Network within the local community to generate new business opportunities.
• Maintain accurate records of customer contacts, prospects, fleet accounts, and follow-up activities.
• Meet established business development and customer relationship goals.
• Represent the dealership in a professional and positive manner.

Requirements

Qualifications

• Previous experience in automotive, sales, customer service, business development, fleet, Service, or Parts is preferred.
• Strong communication and interpersonal skills.
• Ability to build and maintain professional customer relationships.
• Comfortable making outbound calls and developing new business.
• Strong follow-up and organizational skills.
• Self-motivated and able to work independently.
• Professional appearance and positive attitude.
• Valid driver's license and acceptable driving record.

Automotive experience is preferred, but candidates with strong sales, business development, or customer relationship experience are encouraged to apply.

What You'll Do

The primary focus of this position is to create business for the dealership's Service and Parts Departments. You will be responsible for developing fleet accounts, finding new business opportunities, maintaining customer relationships, and helping grow the dealership's Fixed Operations business.

This is an excellent opportunity for someone who enjoys building relationships, networking, developing new accounts, and being a key part of growing the Service and Parts Departments.

Compensation & Benefits

• Medical, Dental & Vision Benefits
• 401(k)
• Paid Time Off
• Employee Discounts
• Bonus Opportunities
• Opportunities for professional growth and advancement