Parts, Service & Rental Support Specialist (Floater)

White’s International; Winterville (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Career development

Competitive pay

Benefits package

Job summary

White’s International in Winterville, NC is seeking a Parts, Service & Rental Support Specialist (Floater) to join our team. This entry-level role offers exposure to parts, service, and rental operations and provides valuable hands-on learning across departments while supporting customers.

You’ll gain experience in inventory, work orders, equipment prep, and safe handling of machines, with on-the-job training and opportunities for advancement in a stable, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record (CDL is a plus but not required).
• Strong communication and customer service skills.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to multitask and adapt to changing priorities.
• Basic computer skills.
• Ability to safely lift up to 50 pounds and work in office, shop, and outdoor environments.
• Forklift experience is a plus but not required.
• Previous experience in customer service, automotive, construction equipment, agriculture, warehouse, or mechanical repair is helpful but not required.

Responsibilities

• Provide outstanding customer service by assisting walk-in and phone customers.
• Support the Parts Department with inventory organization, stocking, order fulfillment, and parts look ups.
• Assist the Service Department by opening and closing work orders, communicating with technicians, maintaining shop organization, and performing basic preventative maintenance and service tasks under the direction of experienced technicians.
• Support the Rental Department by preparing equipment for rental, processing rental paperwork, inspecting equipment upon return, and ensuring machines are clean and ready for the next customer.
• Pick up and deliver customer and dealership equipment for both the Service and Rental departments in a safe, professional, and timely manner.
• Load, unload, and transport equipment using trucks and trailers while following all safety procedures and company policies.
• Maintain clean, organized work areas throughout the dealership, shop, yard, and warehouse.
• Assist with equipment movement, machine setup, and other dealership operations as needed.
• Work collaboratively with all departments to provide an exceptional customer experience.

Skills

Customer service

Communication

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Parts, Service & Rental Support Specialist (Floater)

Location: Same Dealership Location
Position Type: Full-Time

Join Our Team

We are looking for a motivated, dependable team member to support our Parts, Service, and Rental departments. This is an excellent entry-level opportunity for someone who enjoys variety, working with customers, and learning different aspects of the equipment industry. In this position, you'll gain valuable experience while helping ensure our dealership operates efficiently across multiple departments.

Key Responsibilities

• Provide outstanding customer service by assisting walk-in and phone customers.
• Support the Parts Department with inventory organization, stocking, order fulfillment, and parts look ups.
• Assist the Service Department by opening and closing work orders, communicating with technicians, maintaining shop organization, and performing basic preventative maintenance and service tasks under the direction of experienced technicians.
• Support the Rental Department by preparing equipment for rental, processing rental paperwork, inspecting equipment upon return, and ensuring machines are clean and ready for the next customer.
• Pick up and deliver customer and dealership equipment for both the Service and Rental departments in a safe, professional, and timely manner.
• Load, unload, and transport equipment using trucks and trailers while following all safety procedures and company policies.
• Maintain clean, organized work areas throughout the dealership, shop, yard, and warehouse.
• Assist with equipment movement, machine setup, and other dealership operations as needed.
• Work collaboratively with all departments to provide an exceptional customer experience.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record (CDL is a plus but not required).
• Strong communication and customer service skills.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to multitask and adapt to changing priorities.
• Basic computer skills.
• Ability to safely lift up to 50 pounds and work in office, shop, and outdoor environments.
• Forklift experience is a plus but not required.
• Previous experience in customer service, automotive, construction equipment, agriculture, warehouse, or mechanical repair is helpful but not required.

What We Offer

• On-the-job training and career development.
• Hands-on experience in parts, service, and rental operations.
• Competitive pay.
• Benefits package (medical, dental, vision, retirement, paid time off, etc., if applicable).
• Stable, team-oriented work environment.
• Opportunities for advancement within the dealership.