Service Parts Order Specialist (Global Support)

GatesAir; Quincy (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Matching

Vacation 3 weeks

Job summary

GatesAir is seeking a Service Parts Order Administrator to act as the primary contact for domestic and international customers, partners, and dealers seeking service and replacement parts.

You will manage the complete lifecycle of service part orders—from quotation to fulfillment—using ERP/CRM systems, and collaborate with service staff to ensure accuracy and timely delivery, while supporting RMAs and quotes to maximize revenue.

Qualifications

• Minimum 2 years’ experience in customer service, sales support, or order administration.
• Associate’s degree in Business Administration, Supply Chain, or equivalent.
• Strong written and verbal communication with a customer-centric mindset.
• Proficiency with ERP/CRM systems and MS Office; knowledge of NetSuite, PeopleSoft, Salesforce preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and highly organized.
• Collaborative with cross-functional teams.

Responsibilities

• Provide prompt, professional customer support for service and replacement part inquiries.
• Prepare accurate quotes and process orders in the ERP system using current pricing guidelines.
• Collaborate with technical service staff to ensure part compatibility and accuracy.
• Maintain order records in ERP and CRM systems (NetSuite, PeopleSoft, Salesforce).
• Monitor and manage order status, with proactive updates to customers.
• Coordinate with Purchasing, Production Planning, and Logistics for timely fulfillment.
• Maintain order backlog accuracy and integrity through audits and updates.
• Process Return Material Authorizations (RMAs) per company policy.
• Follow up on open quotes to support conversion to orders.
• Support service parts strategies in partnership with Service and Sales teams.
• Contribute to departmental revenue and margin goals.
• Provide rotational after-hours on-call support as assigned.
• Perform other duties as assigned by the Director of Services.

Skills

Customer service mindset

Communication skills

Attention to detail

Prioritization

Critical thinking

Problem solving

Organization

Education

Associate’s degree in Business Administration

Associate’s degree in Supply Chain

Tools

NetSuite

PeopleSoft

Salesforce

Agile

SharePoint

Microsoft Office

Job description

GatesAir is seeking a Service Parts Order Administrator to act as the primary contact for domestic and international customers, partners, and dealers seeking service and replacement parts.

You will manage the complete lifecycle of service part orders—from quotation to fulfillment—using ERP/CRM systems, and collaborate with service staff to ensure accuracy and timely delivery, while supporting RMAs and quotes to maximize revenue.