Service Sales Order Administrator

GatesAir; Quincy (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Matching

Vacation 3 weeks

Job summary

GatesAir is seeking a Service Parts Order Administrator to act as the primary contact for domestic and international customers, partners, and dealers seeking service and replacement parts.

You will manage the complete lifecycle of service part orders—from quotation to fulfillment—using ERP/CRM systems, and collaborate with service staff to ensure accuracy and timely delivery, while supporting RMAs and quotes to maximize revenue.

Qualifications

• Minimum 2 years’ experience in customer service, sales support, or order administration.
• Associate’s degree in Business Administration, Supply Chain, or equivalent.
• Strong written and verbal communication with a customer-centric mindset.
• Proficiency with ERP/CRM systems and MS Office; knowledge of NetSuite, PeopleSoft, Salesforce preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and highly organized.
• Collaborative with cross-functional teams.

Responsibilities

• Provide prompt, professional customer support for service and replacement part inquiries.
• Prepare accurate quotes and process orders in the ERP system using current pricing guidelines.
• Collaborate with technical service staff to ensure part compatibility and accuracy.
• Maintain order records in ERP and CRM systems (NetSuite, PeopleSoft, Salesforce).
• Monitor and manage order status, with proactive updates to customers.
• Coordinate with Purchasing, Production Planning, and Logistics for timely fulfillment.
• Maintain order backlog accuracy and integrity through audits and updates.
• Process Return Material Authorizations (RMAs) per company policy.
• Follow up on open quotes to support conversion to orders.
• Support service parts strategies in partnership with Service and Sales teams.
• Contribute to departmental revenue and margin goals.
• Provide rotational after-hours on-call support as assigned.
• Perform other duties as assigned by the Director of Services.

Skills

Customer service mindset

Communication skills

Attention to detail

Prioritization

Critical thinking

Problem solving

Organization

Education

Associate’s degree in Business Administration

Associate’s degree in Supply Chain

Tools

NetSuite

PeopleSoft

Salesforce

Agile

SharePoint

Microsoft Office

Job description

Company Overview

GatesAir has been an innovator in over-the-air broadcasting for over 100 years and offers the industry’s broadest portfolio to help connect our customers to what’s next in over-the-air Television, Radio, and Distribution.

Today, GatesAir architects lead solutions for over-the-air Radio and TV and public safety communications markets. With customers in more than 185 countries, the company leads the industry in innovation and design breakthroughs, improving efficiency and reducing total cost of ownership and ensuring the highest quality signal performance.

At GatesAir, we recognize that our employees are the key to our continued success. Our employees have an impact in forging the direction for the future and driving market leading performance and financial results. We seek talented individuals that can contribute to their discipline, but also work to drive a common direction.

Specific duties include but are not limited to

As a Service Parts Order Administrator, you will serve as a primary point of contact for GatesAir’s domestic and international customers, partners, and dealers seeking service and replacement parts. You will manage the complete lifecycle of service part orders—from quotation to fulfillment—ensuring an exceptional customer experience. This role requires a detail-oriented, proactive individual with strong communication skills and a passion for delivering top-tier service.

Responsibilities:

• Provide prompt, professional, and solution-focused customer support for service and replacement part inquiries.
• Prepare accurate quotes and process orders in the ERP system using current pricing guidelines.
• Collaborate with technical service staff to ensure part compatibility and accuracy when required.
• Maintain detailed and up-to-date product and order records in ERP and CRM systems (NetSuite, PeopleSoft, and Salesforce).
• Monitor and manage order status, proactively communicating updates or delays to customers.
• Coordinate with Purchasing, Production Planning, and Logistics to ensure timely order fulfillment.
• Maintain order backlog accuracy and integrity through regular audits and updates.
• Facilitate and process Return Material Authorizations (RMAs) in accordance with company policies.
• Actively follow up on open quotes to support conversion to confirmed orders.
• Support the development and execution of service parts strategies in partnership with Service and Sales teams.
• Contribute to the achievement of departmental revenue and margin goals.
• Provide rotational after-hours on-call support as assigned.
• Perform other duties as assigned by the Director of Services.

Qualifications

• Strong written and verbal communication skills with a customer-centric mindset.
• Exceptional attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite; experience with NetSuite, PeopleSoft, Salesforce, Agile, and SharePoint is preferred.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Demonstrated critical thinking and problem-solving capabilities.
• Minimum of 2 years’ experience in customer service, sales support, or order administration, preferably in a technical or manufacturing setting.
• Associate’s degree in Business Administration, Supply Chain, or equivalent professional experience.

GatesAir offers a full benefits package, including medical, dental, vision, life, and disability insurance; 401k matching and vacation starting out at 3 weeks annually. Base of salary range is $50,000; starting pay depends on experience.

EEO Statement:

GatesAir is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.