Service-Oriented and Discreet Estate Manager

Pocketbook Agency; Los Angeles (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Full benefits package

Competitive compensation 140-175K DOE

Job summary

Pocketbook Agency is seeking an experienced Estate Manager to oversee day-to-day operations of a primary residence in Los Angeles. You will lead a three-person household team and collaborate with the Facilities Manager and internal staff to ensure the home remains guest-ready and fully operational at all times.

The role requires hands-on leadership with a hospitality mindset, strong project and vendor management skills, and a high standard of service, presentation, and discretion.

Qualifications

• College degree in Hospitality or related field with 5+ years of management experience.
• Private estate, hotel, hospitality, or museum experience preferred.
• Experience as a personal assistant or similar is a plus.
• Excellent interpersonal and communication skills with a positive attitude.
• Advanced smartphone and computer skills.
• Able to manage multiple projects, time effectively, and maintain discretion.

Responsibilities

• Oversee daily operations of the residence to keep it prepared for principals, family, and guests.
• Conduct regular walkthroughs to identify needs and resolve issues on time.
• Establish and maintain household service standards and routines.
• Lead a team of three staff, with clear expectations and accountability.
• Manage staff schedules and daily priorities to ensure full coverage.
• Source and manage vendors, negotiate contracts, and review invoices for accuracy.
• Prepare the residence for guests and events with attention to presentation and comfort.
• Maintain strict discretion and confidentiality.

Skills

Leadership

Hospitality

Vendor management

Discretion

Interpersonal skills

Time management

Education

College degree in Hospitality

Tools

Smartphone proficiency

Office software

Job description

A discrete family is seeking an experienced Estate Manager to oversee the day-to-day operations of one of their primary residences. Reporting to the Director of Properties, this role leads a household team of three and partners closely with the Facilities Manager, Lead Housekeeper, and internal staff to keep the home organized, fully operational, and guest-ready at all times. The ideal candidate is a hands-on leader with a hospitality mindset, strong project and vendor management skills, and a high standard of service, presentation, and discretion.

This is an opportunity to join a fantastic household operation with a wonderful family and excellent track record of long-term employment.

KEY RESPONSIBILITIES

• Oversee daily operations of the residence, keeping the home maintained, organized, and prepared to the highest standards for the principals, family, and guests
• Conduct regular walkthroughs to find maintenance, housekeeping, presentation, inventory, and service needs, and make sure they get resolved on time
• Establish and maintain household service standards, operating procedures, and routines
• Anticipate household and principal needs and find ways to improve efficiency, service, and organization
• Lead and develop a team of three household staff, setting clear expectations and accountability and building a culture of exceptional service
• Manage staff schedules, daily priorities, performance, training, and workflow to ensure full coverage
• Partner with the Facilities Manager, Lead Housekeeper, and internal team on priorities, projects, and preventative maintenance
• Manage household projects from planning through completion, including scope, timeline, budget, and outcomes, and report progress, risks, and changes to stakeholders
• Source, vet, schedule, and manage vendors and contractors. Negotiate agreements and review contracts, proposals, and invoices for accuracy, scope, and budget
• Confirm vendors have the required documents (Certificates of Insurance, confidentiality agreements, and other compliance items) before work begins
• Help prepare and manage the household operating budget, monitor spending, and recommend priorities for service agreements and projects
• Maintain organized records of vendors, contracts, warranties, service agreements, inventories, and property documents
• Oversee purchasing of household supplies and specialty items, plus packages, mail, and deliveries
• Prepare the residence for the principals, family, and guests with close attention to presentation, comfort, and preferences
• Coordinate preparations for guests, dinners, special occasions, and events with internal teams and outside vendors
• Maintain strict discretion, confidentiality, and sound judgment with sensitive information

QUALIFICATIONS

• College degree in Hospitality or a related field and 5+ years of management experience, or an equivalent mix of education, training, and experience
• Private estate, hotel, hospitality, or museum experience preferred
• Prior personal assistant or similar experience a plus
• Exceptional interpersonal and communication skills with a positive attitude
• Experience in administrative support, scheduling, and general office procedures
• Advanced smartphone and computer skills
• Excellent time management. Able to organize and coordinate multiple projects at once
• Keen attention to detail, honest, adaptable, dependable, and willing to do hands-on work
• Able to bend, reach, push, and pull, move furniture or equipment, and lift up to 15 lbs occasionally
• Must have a car to be used as needed
• Must be able to travel occasionally, domestically

Compensation: 140-175K DOE + full package

Schedule: Monday-Friday with flexibly to work extended hours and weekends as needed and when principals are in residence