Director of Residences

Career Group; New York (NY); On-site; USD 200,000 - 250,000; Full time

Job summary

Career Group is seeking a Director of Residences for a highly respected UHNW family office in New York City. You will oversee day-to-day operations, service standards, and ensure consistent, impeccable living experiences across a portfolio of private residences.

Leadership, discretion, and attention to detail are essential to maintain the highest standards of service. You will lead estate managers and household teams, manage budgets, coordinate improvements, and travel regularly between

Qualifications

• 10+ years of progressive experience in luxury residential estate management, private household operations, family offices, or high-end hospitality serving UHNW clientele.

Responsibilities

• Oversee the daily operations and ongoing maintenance of multiple luxury residences, ensuring each property is consistently maintained to the highest standards.
• Establish, implement, and uphold uniform service and operational standards across the residential portfolio, ensuring a seamless and familiar experience for the principals regardless of location.
• Maintain an exceptional level of attention to detail across all aspects of the residences, including household presentation, organization, inventories, amenities, and overall property readiness.
• Lead and support estate managers, the aesthetics manager, and household teams, fostering a collaborative, service-oriented culture built on accountability, professionalism, and pride in their work.

Skills

Leadership

Team management

Attention to detail

Discretion

Financial acumen

Vendor management

Communication

Problem solving

Travel readiness

Job description

Location: New York City | Onsite, 5 Days Per Week

Compensation: $200K-$250K+ DOE

Travel: Frequent travel between residences (domestic & international)

A highly respected UHNW family office is seeking an exceptional Director of Residences to oversee the day-to-day operations, service standards, and overall consistency of a sophisticated portfolio of private residences. This is a highly hands-on leadership opportunity for an experienced estate professional who takes immense pride in their work, possesses an extraordinary eye for detail, and is passionate about delivering the highest level of residential service.

The ideal candidate is a natural leader and true team player who understands that exceptional service is found in the smallest details. From the presentation of each residence to the organization of kitchens, household inventories, preventative maintenance, and staff performance, this individual will ensure that every property operates with the same level of precision, care, and consistency. They will work closely with estate managers and household teams to understand the principals' preferences, anticipate their needs, and maintain an exceptional standard of living across the entire portfolio.

Responsibilities

• Oversee the daily operations and ongoing maintenance of multiple luxury residences, ensuring each property is consistently maintained to the highest standards.
• Establish, implement, and uphold uniform service and operational standards across the residential portfolio, ensuring a seamless and familiar experience for the principals regardless of location.
• Maintain an exceptional level of attention to detail across all aspects of the residences, including household presentation, organization, inventories, amenities, and overall property readiness.
• Lead and support estate managers, the aesthetics manager, and household teams, fostering a collaborative, service-oriented culture built on accountability, professionalism, and pride in their work.
• Regularly inspect properties, review operational procedures, and ensure established standards are consistently executed and maintained.
• Oversee preventative maintenance schedules, property upkeep, and ongoing service programs, ensuring each residence is proactively maintained and operating at its best.
• Develop, document, and refine household procedures, service protocols, and property-specific standards to ensure continuity across residences.
• Work closely with household staff to understand and execute the principals' preferences, anticipating needs and ensuring an exceptional experience for the family and their guests.
• Oversee property operating budgets, monitor expenditures, and work collaboratively with the family office on financial planning and resource allocation.
• Coordinate property improvement initiatives, renovations, and special projects, including developing proposals, evaluating budgets, identifying contingencies, and overseeing execution.
• Manage vendor relationships, service providers, and outside contractors, ensuring work is completed to the highest standards of quality and professionalism.
• Partner closely with the family office and other key personnel to coordinate property operations, household needs, and the principals' schedules.
• Travel regularly between residences to provide hands-on oversight, support local teams, and ensure consistent standards and continuity of service.
• Maintain the highest level of confidentiality, discretion, and professionalism in all interactions with the principals, household staff, and outside partners.

Qualifications

• 10+ years of progressive experience in luxury residential estate management, private household operations, family offices, or high-end hospitality serving UHNW clientele.
• Demonstrated experience overseeing multiple luxury residences and managing estate managers or sizable household teams.
• An exceptional eye for detail with an uncompromising commitment to quality, consistency, and the highest standards of service.
• A genuinely hands-on approach to leadership, with a willingness to be personally involved in the daily details of residential operations.
• Strong people management skills with the ability to lead by example, develop staff, and foster a positive, collaborative team environment.
• Experience establishing and maintaining household standards, operational procedures, preventative maintenance programs, and service protocols.
• Strong understanding of luxury residential operations, including property maintenance, household presentation, vendor management, and inventory control.
• Financial acumen with experience managing residential operating budgets, reviewing project proposals, and overseeing property-related expenditures.
• Excellent organizational skills, sound judgment, and the ability to anticipate needs and resolve issues before they arise.
• Exceptionally professional, discreet, and service-minded, with outstanding communication and interpersonal skills.
• A strong sense of personal accountability and genuine pride in delivering work of the highest caliber.
• Flexibility to travel frequently between domestic and international residences, including regular visits to local properties and periodic travel to other locations.