Service & Order Excellence Coordinator

PowerToFly; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Job summary

EnerSys is a global leader in stored energy solutions, seeking a Coordinates-focused administrator to support account, sales and service activities. You will handle orders, service reports, and coordination with internal teams to drive customer satisfaction.

Ideal candidates have 2–4 years of order entry experience, strong Microsoft Office skills, and client-facing experience in an office setting. EnerSys offers an office-based role with growth opportunities and a collaborative environment.

Qualifications

• High school diploma or equivalent.
• 2-4 years order entry experience or equivalent.
• Customer service experience in an office setting.
• Proficiency in Microsoft Office Suite.
• Salesforce/SAP/Baan experience preferred.

Responsibilities

• Order management, enter service and parts orders, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
• Communicate Service Reports and Preventive Maintenance reporting to customers and internal Sales teams.
• Assist in resolution of order related issues. Follow up on uncompleted dispatches.
• Assist in coordination of service and installation, handle freight damage claims, product returns, and credits.
• Escalate and resolve anomalies and concerns without delay, where KPI’s may be affected.
• Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
• Contact with the Forwarder Shipping Agents to complete the customs declaration of export products. Responsible for customs clearance of imported materials and equipment.
• No supervisory responsibilities for this role.
• All other duties as assigned.

Skills

Customer service

Microsoft Office Suite

Order entry

Education

High school diploma or equivalent

Tools

Salesforce

SAP

Baan

Job description

EnerSys is a global leader in stored energy solutions, seeking a Coordinates-focused administrator to support account, sales and service activities. You will handle orders, service reports, and coordination with internal teams to drive customer satisfaction.

Ideal candidates have 2–4 years of order entry experience, strong Microsoft Office skills, and client-facing experience in an office setting. EnerSys offers an office-based role with growth opportunities and a collaborative environment.