Field Service Coordinator - Global Orders & Service

PowerToFly; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

EnerSys is a global leader in stored energy solutions with headquarters in Reading, PA. The role coordinates administrative and supportive account, sales and service activities, handling inquiries to support commercial objectives and customer satisfaction.

Responsibilities include inventory entries, order management, service coordination, and adherence to ISO procedures, with a focus on accurate documentation and timely resolution of issues to maintain operational efficiency.

Qualifications

• Minimum: High school diploma or equivalent.
• 1-2 years order entry experience or equivalent.
• Preferred: Associate's degree or higher in related field.

Responsibilities

• Enter inventory receipts and shipments in computer system.
• Sales order management: enter orders as quotes, provide order status, ship dates, pro numbers, delivery proofs.
• Assist in resolution of order-related issues.
• Coordinate service and installation for stationary products; handle freight damage, returns, credits, and shortages.
• Follow ISO procedures and document control, provide general administrative support.
• Track, monitor and elevate corrective actions within agreed timeframes; resolve anomalies with KPI impact.
• Oversee improvements to operational functions to increase efficiency and coordination.
• Contact Forwarder Shipping Agent for customs declarations and ensure export/import compliance.
• Coordinate with Commodity Inspection Bureau for export product inspections.

Skills

Order entry

Administrative support

Education

High school diploma or equivalent

Associate's degree

Job description

EnerSys is a global leader in stored energy solutions with headquarters in Reading, PA. The role coordinates administrative and supportive account, sales and service activities, handling inquiries to support commercial objectives and customer satisfaction.

Responsibilities include inventory entries, order management, service coordination, and adherence to ISO procedures, with a focus on accurate documentation and timely resolution of issues to maintain operational efficiency.