Field Service Coordinator

PowerToFly; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

EnerSys is a global leader in stored energy solutions with headquarters in Reading, PA. The role coordinates administrative and supportive account, sales and service activities, handling inquiries to support commercial objectives and customer satisfaction.

Responsibilities include inventory entries, order management, service coordination, and adherence to ISO procedures, with a focus on accurate documentation and timely resolution of issues to maintain operational efficiency.

Qualifications

• Minimum: High school diploma or equivalent.
• 1-2 years order entry experience or equivalent.
• Preferred: Associate's degree or higher in related field.

Responsibilities

• Enter inventory receipts and shipments in computer system.
• Sales order management: enter orders as quotes, provide order status, ship dates, pro numbers, delivery proofs.
• Assist in resolution of order-related issues.
• Coordinate service and installation for stationary products; handle freight damage, returns, credits, and shortages.
• Follow ISO procedures and document control, provide general administrative support.
• Track, monitor and elevate corrective actions within agreed timeframes; resolve anomalies with KPI impact.
• Oversee improvements to operational functions to increase efficiency and coordination.
• Contact Forwarder Shipping Agent for customs declarations and ensure export/import compliance.
• Coordinate with Commodity Inspection Bureau for export product inspections.

Skills

Order entry

Administrative support

Education

High school diploma or equivalent

Associate's degree

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

• Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
• Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
• Assist in resolution of order relatedissues.
• Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
• Follow ISO procedures, document control, and provide general administrative support.
• Track, monitor and elevate corrective actions within agreed timeframes; resolve anomalies and concerns without delay, especially where KPI’s may be affected.
• Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
• Contact the Forwarder Shipping Agent to complete the customs declaration of export products. Responsible for customs clearance of imported materials and equipment.
• Coordinate with the Commodity Inspection Bureau to complete the inspection of export products. No supervisory responsibilities for this role.
• All other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma or equivalent
• 1-2 years order entry experience or equivalent experience.

Preferred Qualifications

• Associate's degree or higher in a related field

General Job Requirements

• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.