Service Order Dispatcher III

Tlingit Haida Tribal Business Corporation; Virginia; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life insurance

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) is seeking a Service Order Dispatcher III to manage and track work orders, distribute to technicians, and ensure timely closures. The role emphasizes MAXIMO usage, strong MS Office skills, and accurate data entry in a fast-paced, mission-focused environment.

Candidates must have a high school diploma or equivalent, the ability to obtain Interim Secret and Secret clearances, and maintain safe, compliant operations while delivering quality service

Qualifications

• High school diploma or equivalent.
• Understand and use computer maintenance management systems, MAXIMO strongly preferred.
• Proficient with Microsoft Office Suite, including Access, Excel, and Word.
• Type 50 wpm.

Responsibilities

• Receives work order requests from the customer.
• Keeps record of service calls and work orders. Records information into Maximo.
• Tracks the status of the work orders.
• Dispatch and distribute work orders to technicians upon customers’ requests for service.

Skills

MAXIMO

Microsoft Office

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

Maximo

MS Office Suite

Job description

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Subsidiary: T&H Services

Job Title: Service Order Dispatcher III

Work Location: Blackstone, VA

Labor Category: Non-Exempt | CBA IBEW

Clearance Level: Secret

Travel: N/A

Pay Rate: $22.34/hour ($23.18 effective 10/1/26)

Health & Welfare: $8.00/hour up to 40 hours per week (Effective 10/1/26, it will range from $8.28 – $11.11 based on insurance coverage tier)

About the Role

The Service Order Dispatcher receives, records, tracks, distributes, creates, and closes work orders at FASTC.

What You’ll Be Doing

• Receives work order requests from the customer.
• Keeps record of service calls and work orders. Records information into Maximo.
• Tracks the status of the work orders.
• Dispatch and distribute work orders to technicians upon customers’ requests for service. Relay messages and special instructions to mobile crews.
• Close work orders upon completion.
• Maintain radio coverage for the FMS Help Desk throughout the assigned shift, except during scheduled breaks and lunch periods.
• Prepare and distribute daily, weekly, monthly, and other reports as requested or required.
• Correspond with the customer to ensure satisfactory performance of service.
• Consistently produces quality products and service.
• Completes all training within required timeline.
• Performs all work in a safe and secure manner.
• Adhere to company policies, procedures, and safety regulations.
• Performs other duties as assigned.

What We’re Looking For

• Ability to obtain an Interim Secret clearance prior to start.
• Ability to obtain and maintain a Secret clearance.
• Must be able to maintain ability to access government worksite.
• High school diploma or equivalent.
• Understand and use computer maintenance management systems, MAXIMO strongly preferred.
• Proficient with Microsoft Office Suite, including Access, Excel, and Word.
• Familiar with preparation of various military and government forms desired.
• Type 50 wpm.
• Possess and demonstrate a courteous and positive attitude toward customers.
• Ability to follow policies, procedures and operating instructions.
• Demonstrated aptitude for successful completions of assigned tasks.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
• Highly motivated, flexible organized and must be detail oriented.
• Strong customer service and interpersonal skills.
• Must have ability to maintain assigned work hours.
• Ability to speak, read, and write English.
• Must have knowledge of worksite safety, occupational hazards and standard safety practices.
• Must maintain licenses and/or credentials required for this position.
• Must possess the ability to interact well with others in a team setting ability or alone and be able to change jobs on short notice.

• Must possess and maintain a valid Real ID state driver’s license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position.

Physical Demands & Work Environment

• Physical requirements include (but are not limited to) the ability to remain seated and work at a computer workstation for extended periods, with frequent use of a keyboard, mouse, and computer monitor. Occasional standing, walking, reaching, and lifting up to 20 pounds.

• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet the mission requirements, including weekends and holidays.

US Pay Range $22.34 — $22.34 USD

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave
• 401(k) Retirement Plan
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening:

All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity:

We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation:

If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.