Service Order Dispatcher

Skookum; Fayetteville (NC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) retirement plan

Life & Short-Term Disability Insurance

Flexible Spending Accounts

11 paid federal holidays

12 paid vacation days

Paid sick leave

Shared earning bonus

Tuition assistance

Professional development

Verizon wireless discount

Employee Assistance Program

Wellness program

Public Service Loan Forgiveness for FT

Job summary

Tessera is hiring a Service Order Dispatcher in Fayetteville, NC for a full-time day shift. The role handles maintenance requests, assigns work orders, tracks progress, and coordinates with the team to ensure responsive service.

Ideal candidates communicate clearly, manage multiple tasks, and understand basic facility systems. A valid license and security considerations are part of the job. Realignment and growth opportunities are offered.

Qualifications

• Strong verbal and written communication is essential.
• Ability to prioritize tasks and manage multiple requests.
• Familiarity with facilities systems (HVAC, electrical, plumbing) is helpful.
• Experience with work order management software and databases.

Responsibilities

• Manage incoming maintenance requests and document them in a system.
• Assign work orders to schedulers or maintenance staff based on urgency.
• Track status of work orders and provide updates to requesters.
• Coordinate between requesters, maintenance staff, schedulers and managers.
• Maintain accurate records of work orders and related documentation.

Skills

Strong communication

Prioritize tasks

Facilities systems knowledge

Work order management systems

Tools

CMMS

Job description

Service Order Dispatcher

Location: Fayetteville, North Carolina – Fort Bragg

Type: Non-Exempt

Work Schedule: Full Time, Day Shift

Compensation: $22.07 - $22.07 per hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part‑time and full‑time employees.

Full-Time benefits of a Service Order Dispatcher at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a positive and professional Service Order Dispatcher with a team-oriented attitude.

Typical duties include but are not limited to:

• Manage incoming requests for maintenance, repairs, or other facility-related services, document them accurately in a system.
• Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.
• Track on the status of work orders, ensure timely completion and provide updates to requesters as needed.
• Serve as a liaison between requesters, maintenance staff, schedulers, and managers. Facilitate clear communication and efficient coordination.
• Keep accurate records of all work orders, maintenance activities, and related documentation.
• Manage inventory of maintenance supplies and equipment.
• Answer general inquiries about facility policies, procedures, or ongoing maintenance projects.
• May be directed to change status of work in the Centralized Maintenance Management System (CMMS).
• Contribute to a supportive team environment.

Qualifications:

• Strong verbal and written communication skills are essential for interacting with various customers.
• The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.
• Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.
• Experience with work order management systems, databases, and other relevant software is often required.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case‑by‑case basis.

• Must be able to lift and/or move up to 70 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
• Access to a federal military installation requires a REAL ID-compliant driver’s license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Date Posted: 09/30/2026

*** Access to a federal military installation requires a REAL ID-compliant driver’s license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

[phone] or email [e-mail].

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - _ Tessera participates in E-Verify _