Service Order Dispatcher

Tessera; Fayetteville (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Paid Holidays and Vacation

Tuition Assistance

Employee Assistance Program

Wellness Program

Job summary

Tessera in Fayetteville, North Carolina, is seeking a Service Order Dispatcher to manage incoming requests for maintenance and repairs. The role requires strong communication skills and the ability to prioritize various tasks efficiently.

The dispatcher will liaise between requesters and maintenance staff, ensuring all work orders are tracked and completed timely. The position offers a benefits package, including medical, dental, 401(k), and more.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to prioritize tasks and manage multiple requests.
• Basic understanding of facilities systems is helpful.

Responsibilities

• Manage incoming requests for maintenance and repairs.
• Assign work orders based on urgency and severity.
• Track status of work orders and ensure timely completion.
• Liaise between requesters and maintenance staff.
• Keep accurate records of all work orders.
• Manage inventory of maintenance supplies.
• Answer inquiries about facility policies.
• Contribute to a supportive team environment.

Skills

Communication skills

Task prioritization

Facilities systems knowledge

Work order management

Tools

Work order management systems

Job description

Location: Fayetteville, North Carolina - Fort Bragg

Type: Non-Exempt

Work Schedule: Full Time, Day Shift

Compensation: $22.07 - $22.07 per hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Service Order Dispatcher at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a positive and professional Service Order Dispatcher with a team-oriented attitude.

Typical duties include but are not limited to:

• Manage incoming requests for maintenance, repairs, or other facility-related services, document them accurately in a system.
• Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.
• Track on the status of work orders, ensure timely completion and provide updates to requesters as needed.
• Serve as a liaison between requesters, maintenance staff, schedulers, and managers. Facilitate clear communication and efficient coordination.
• Keep accurate records of all work orders, maintenance activities, and related documentation.
• Manage inventory of maintenance supplies and equipment.
• Answer general inquiries about facility policies, procedures, or ongoing maintenance projects.
• May be directed to change status of work in the Centralized Maintenance Management System (CMMS).
• Contribute to a supportive team environment.

Qualifications:

• Strong verbal and written communication skills are essential for interacting with various customers.
• The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.
• Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.
• Experience with work order management systems, databases, and other relevant software is often required.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 70 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

If you require an accommodation or support, please contact us at [phone] or email [e-mail].