Service Order Coordinator I — Customer-Focused, Fast-Paced

Numotion; Tualatin (OR); In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Numotion is the leading provider of mobility products and services in North America, offering wheelchairs, medical supplies, and assistive technologies to improve independence and participation. This role supports service and repair requests, coordinates order movement, and ensures timely processing and communication with customers across a fast-paced environment.

The pay range is $18.47/hour to $24.01/hour, with compensation influenced by skills, experience, and location.

Competenze

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Mansioni

• Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling & routing of service techs on request.
• Reconciles routes and daily schedules to ensure proper allocation of service technician’s time, reporting discrepancies to management.
• Meets all set productivity and performance standards.
• Participates in Service & Repair initiatives to continually improve department results.
• Other duties as assigned by manager.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Conoscenze

Customer service

Communication

Organization

Prioritization

Problem solving

MS Word

MS Excel

PowerPoint

Outlook

Formazione

High school diploma or GED

Equivalent combination of experience and education

Strumenti

MS Office

Descrizione del lavoro

Numotion is the leading provider of mobility products and services in North America, offering wheelchairs, medical supplies, and assistive technologies to improve independence and participation. This role supports service and repair requests, coordinates order movement, and ensures timely processing and communication with customers across a fast-paced environment.

The pay range is $18.47/hour to $24.01/hour, with compensation influenced by skills, experience, and location.